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For Companies At a Glance
- Tasks: Build strong relationships with clients and ensure they maximise product value.
- Company: Join a growing tech company delivering innovative software solutions globally.
- Benefits: Enjoy hybrid working, 25 days holiday, wellbeing days, and a competitive benefits package.
- Why this job: Be part of a supportive culture focused on career development and impactful technology.
- Qualifications: Experience in Customer Success or Account Management; strong communication and CRM skills required.
- Other info: Opportunities for UK travel and occasional international visits to customer sites.
The predicted salary is between 28000 - 36000 £ per year.
We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas visits to customer sites.
Location: Milton Keynes, hybrid (UK-wide travel + occasional international travel)
Salary: £35,000 – £40,000 + bonus + excellent benefits
Requirements for Customer Success Manager
• Proven experience in Customer Success, Account Management, or Client Services roles
• Demonstrable success in achieving KPIs around customer retention and satisfaction
• Confident communicator with strong presentation skills for leading meetings at all levels
• Comfortable with technical software solutions and able to explain complex concepts clearly
• Proficient in using CRM systems (Salesforce advantageous)
• Ability to manage multiple accounts or projects simultaneously in a fast-paced environment
• SaaS / technology sector experience highly desirable; background in EdTech or Higher Education is beneficial but not essential
Responsibilities for Customer Success Manager
• Manage a portfolio of accounts, ensuring customers gain maximum value from their solutions
• Lead customer meetings (in-person and virtual), building relationships with stakeholders at all levels
• Monitor and drive NPS and CSAT scores, resolving any issues to deadlines
• Identify and suggest solutions to customer challenges, passing leads to the sales team for further development
• Proactively offer and sell customer training, and deliver new starter sessions in your specialist product area
• Gather customer feedback and share insights to help shape the product development roadmap
• Collaborate with internal teams (support, product, sales, professional services) to enhance customer outcomes
• Log all interactions and maintain accurate records in the CRM system
What the role offers:
- A supportive, people-focused culture with excellent training, career development, and performance-related bonus opportunities
- Competitive benefits package including 25 days holiday + bank holidays, 2 wellbeing days, Christmas shutdown, and flexible perks such as private healthcare, life assurance, and retail discounts
- 5% company pension contribution, modern hybrid working, and the chance to work on impactful, industry-leading technology
Applications
If you would like to apply for this exciting Customer Success Manager role, please send your CV via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing (if this email address has been removed by the job-board, full contact details are available on our website).
Keywords – Customer Success Manager / Client Services Manager / Account Manager / Customer Experience Manager / SaaS Customer Success / Customer Engagement Manager / Customer Retention Specialist / CRM Manager / Key Account Manager / Customer Relationship Manager / SaaS / Salesforce / CRM / NPS / CSAT / Technical Account Manager / EdTech / Higher Education / Business Management / Marketing / Communications / Project Management
RedTech Recruitment Ltd focus on finding roles for Engineers, Scientists, and Technology Professionals. Even if the above role isn’t of interest, please visit our website to see our other opportunities.
We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Customer Success Manager employer: RedTech Recruitment
Contact Detail:
RedTech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with our products and services before the interview. Understanding how they work and the value they provide to customers will help you demonstrate your ability to build strong relationships and ensure customer satisfaction.
✨Tip Number 2
Prepare examples of how you've successfully managed customer accounts in the past. Highlight specific KPIs you've achieved, such as retention rates or customer satisfaction scores, to showcase your experience and effectiveness in similar roles.
✨Tip Number 3
Brush up on your presentation skills. As a Customer Success Manager, you'll be leading meetings with stakeholders at various levels, so being able to communicate complex concepts clearly and confidently is crucial.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Client Services. Use specific examples to demonstrate your success in achieving KPIs related to customer retention and satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships. Mention your familiarity with technical software solutions and how you can explain complex concepts clearly to clients.
Highlight Relevant Skills: Emphasise your proficiency in using CRM systems, particularly Salesforce if applicable. Discuss your experience managing multiple accounts or projects simultaneously in fast-paced environments.
Showcase Your Industry Knowledge: If you have experience in the SaaS or EdTech sectors, make sure to mention it. Discuss any insights you have on customer challenges and how you can contribute to product development based on customer feedback.
How to prepare for a job interview at RedTech Recruitment
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in Customer Success, Account Management, or Client Services. Highlight specific examples where you successfully improved customer retention and satisfaction, as this will demonstrate your capability to excel in the role.
✨Communicate Clearly and Confidently
As a Customer Success Manager, you'll need to lead meetings and communicate complex concepts effectively. Practice explaining technical software solutions in simple terms, and be ready to showcase your strong presentation skills during the interview.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've identified and resolved customer challenges in the past. Think of examples where you proactively offered solutions that led to positive outcomes, as this will show your ability to enhance customer experiences.
✨Familiarise Yourself with CRM Systems
Since proficiency in CRM systems like Salesforce is advantageous, make sure you're comfortable discussing your experience with these tools. Be ready to explain how you've used CRM systems to manage accounts and track customer interactions effectively.
