Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM strategy and execution to enhance customer engagement and loyalty.
- Company: Join a fast-growing D2C subscription business focused on innovative menopause solutions for women.
- Benefits: Enjoy a competitive salary, flexible working three times a week, and opportunities for growth.
- Why this job: Be part of a purpose-driven company with exciting product launches and a dynamic team culture.
- Qualifications: 3-5 years of CRM experience in a D2C or fast-paced environment is essential.
- Other info: This role offers a clear path to a more strategic position as the team expands.
The predicted salary is between 33000 - 77000 £ per year.
CRM AND RETENTION MANAGER
£55,000
LONDON – 3X A WEEK
Please note, this company is unable to sponsor, and you must be a UK resident to apply
THE COMPANY
This fast-growing D2C subscriptions business is on a mission to shake up the supplement space, targeting mid-life women with natural alternatives to traditional menopause solutions. They’ve seen impressive commercial growth and are doubling down on expanding their product range and brand reach. With new products launching in December and a wider target audience in sight, it’s an exciting time to join a company combining purpose with rapid scale.
THE ROLE
Reporting into the Growth leader, this role is perfect for someone hungry to grow. You’ll own CRM strategy and execution, working cross-functionally to build campaigns, optimise flows, and ensure the customer experience keeps subscribers engaged and loyal. You’ll collaborate with agency partners, designers, product and data teams to ensure communications hit the mark, especially heading into Black Friday and beyond.
This is a high-impact position with a clear path to grow into a more strategic, analytics-led role as the team scales.
SKILLS + EXPERIENCE
- 3–5 years CRM experience, ideally in a D2C or fast-paced environment
- Proficient with segmentation, logic building, campaign management in a platform like Klaviyo
- Comfortable with Canva or Figma for light-touch email design (nice to have)
- Tenacious, proactive, and happy to get stuck into the details
- Experience across customer lifecycle and retention strategy
CRM & Retention Manager employer: Harnham
Contact Detail:
Harnham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Manager
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and retention strategies, especially within the D2C sector. Understanding what works for similar businesses can give you a competitive edge during discussions.
✨Tip Number 2
Network with professionals in the CRM field, particularly those who have experience in subscription models. Engaging with them on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Showcase your analytical skills by preparing case studies or examples of past campaigns you've managed. Be ready to discuss how you optimised customer journeys and improved retention rates in previous roles.
✨Tip Number 4
Stay updated on the company's product launches and marketing strategies. Being knowledgeable about their offerings will allow you to tailor your conversations and demonstrate genuine interest during interviews.
We think you need these skills to ace CRM & Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in CRM and retention strategies. Focus on your achievements in previous roles, especially those related to D2C environments, and quantify your successes where possible.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company’s mission. Mention specific skills like campaign management and segmentation, and explain how your background aligns with their needs.
Showcase Relevant Skills: In your application, emphasise your proficiency with tools like Klaviyo, Canva, or Figma. Provide examples of how you've used these tools to enhance customer engagement and retention in past roles.
Highlight Collaborative Experience: Since the role involves working cross-functionally, include examples of successful collaborations with different teams, such as product, design, or data teams, to demonstrate your ability to work effectively in a team-oriented environment.
How to prepare for a job interview at Harnham
✨Showcase Your CRM Expertise
Be prepared to discuss your previous CRM experience in detail. Highlight specific campaigns you've managed, the tools you've used (like Klaviyo), and how your strategies have improved customer retention and engagement.
✨Demonstrate Your Analytical Skills
Since this role has a clear path towards analytics, be ready to talk about how you've used data to inform your decisions. Share examples of how you've analysed customer behaviour and adjusted your strategies accordingly.
✨Familiarise Yourself with the Brand
Research the company’s products and their target audience. Understanding their mission to provide natural alternatives for mid-life women will help you align your answers with their values and show your genuine interest in the role.
✨Prepare for Collaborative Scenarios
This position involves working cross-functionally, so think of examples where you've successfully collaborated with other teams. Be ready to discuss how you’ve worked with designers, product teams, or agencies to achieve campaign goals.
