Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist with admin tasks and provide frontline support to tenants and residents.
- Company: Join Dundee City Council, a key player in community housing services.
- Benefits: Enjoy a full-time role with opportunities for flexible working and professional development.
- Why this job: Make a real impact by supporting vulnerable tenants and enhancing community wellbeing.
- Qualifications: SVQ L2 or equivalent in a relevant subject is required.
- Other info: This role involves regulated work with children and vulnerable adults.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Based in the East District Housing Office, you will work full time, 37 hours per week.If you have any queries regarding this vacancy, please contact Pauline Marks on 01382 307305 or email pauline.marks@dundeecity.gov.uk
Requirements
You will have SVQ L2 or equivalent in a relevant subject.
Responsibilities
You will assist with the administrative/clerical function of the District Office and the provision of a comprehensive, flexible front line advice and information service to customers.You will provide a comprehensive support service to the Tenancy Officer by assisting in the delivery of services to tenants, residents, customers, and their representatives; work in partnership with internal and external agencies on all functions delivered by the Neighbourhood Services Housing Team, and in particular, those related specifically to all Tenancy Management, Estate Management and Tenancy Sustainment issues.You will support the Tenancy Officer take a lead role in identifying vulnerable tenants and then co-ordinating the provision of ongoing support to enable them to sustain their tenancy.
The Individual
You will have a working knowledge of Housing Legislation, practice and key issues in Scottish Housing, experience of interviewing customers face to face in home/office environment, experience of working in a public sector, or related, role and experience of dealing with the public in both confrontational and sensitive situations.You will have the ability to prioritise workload and manage time effectively to meet conflicting demands, deadlines and targets. You will have the ability to work under pressure, respond to emergencies and adapt to changes in legislation. You will have good negotiating skills, written and oral communication skills.You will have the ability to work as part of a team and on your own with minimum supervision and have a positive attitude and able to demonstrate commitment to continuous improvement.You will be flexible in your approach to carrying out duties and be willing to attend evening meetings and work outwith office hours as requiredThis post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council.
#J-18808-Ljbffr
Tenancy Assistant employer: Dundee City Council
Contact Detail:
Dundee City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Assistant
✨Tip Number 1
Familiarise yourself with the key aspects of Housing Legislation and practices in Scotland. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role and its responsibilities.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in public services. Attend local events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've dealt with sensitive situations or conflicts. Being able to articulate these scenarios will showcase your problem-solving skills and ability to handle pressure.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt by being open about your availability for evening meetings or out-of-hours work. Highlighting this in conversations can set you apart as a dedicated candidate ready to meet the demands of the role.
We think you need these skills to ace Tenancy Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Tenancy Assistant position. Make notes on how your skills and experiences align with what the company is looking for.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in housing legislation, customer service, and administrative roles. Use specific examples that demonstrate your ability to handle sensitive situations and work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Explain why you are passionate about supporting tenants and how your background makes you a suitable candidate. Be sure to mention your flexibility and commitment to continuous improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dundee City Council
✨Know Your Housing Legislation
Familiarise yourself with key aspects of housing legislation and practices in Scotland. Being able to discuss relevant laws and how they impact tenants will show your understanding of the role and its responsibilities.
✨Demonstrate Your Communication Skills
Prepare to showcase your written and oral communication skills during the interview. You might be asked to explain how you would handle sensitive situations or negotiate with tenants, so think of examples that highlight your abilities.
✨Showcase Your Experience with Vulnerable Tenants
Be ready to discuss any past experiences where you've worked with vulnerable individuals. Highlight your approach to providing support and how you ensured their needs were met, as this is a crucial part of the role.
✨Emphasise Your Teamwork and Flexibility
The role requires working both independently and as part of a team. Share examples of how you've successfully collaborated with others and adapted to changing circumstances, especially in high-pressure situations.
