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- Tasks: Provide 1st/2nd line support, troubleshoot incidents, and maintain documentation.
- Company: Join a global British FTSE250 financial services company with over 60 locations worldwide.
- Benefits: Enjoy up to £40,000 salary, private healthcare, pension, and career development opportunities.
- Why this job: Be part of a dynamic team improving IT services in a reputable company with a strong culture.
- Qualifications: Experience in IT support, familiarity with Microsoft Office 365, and knowledge of hardware maintenance required.
- Other info: This is a full-time, office-based role with an on-call rota.
The predicted salary is between 28800 - 48000 £ per year.
1st/2nd Line Support Engineer – Up to £40,000 – Financial Services – London
Overview:
A global British FTSE250 financial services company with over 60 locations worldwide are looking to recruit an experienced 1st/2ND Line Support Engineer to be based at their London office.
This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary.
Role & Responsibilities:
- Incident Management: Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution.
- Documentation: Maintain and update accurate knowledge base documentation quarterly.
- Ticket Execution: Handle tickets and requests using best practices, maximising the adoption of IT services and applications.
- Problem Management: Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery.
- Hardware Support: Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.
- Collaboration: Liaise with other IT teams to resolve issues and manage user expectations effectively.
- Service Improvement: Contribute to the enhancement of support processes and identify opportunities to improve service provisions.
- On-Call Duties: Participate in a rotational on-call schedule, supporting out-of-hours needs as required.
- Ad Hoc Tasks: Undertake additional duties as needed to support business requirements.
- Active Directory administration, user maintenance, and group configuration.
- Microsoft Office 365 suite and collaboration tools (Teams, SharePoint, OneDrive, Exchange).
- Windows 10/11 and standard Microsoft workloads (Outlook, Excel, PowerPoint).
- Multi-factor authentication setup (MS MFA, DUO).
- VMware and HP hardware.
- Apple hardware and macOS/iOS.
- MS Intune and collaboration tools (Webex, Zoom, MS Teams, TeamViewer).
Package:
- Up to £40,000
- Comprehensive benefits, including private healthcare and contributory pension.
- Opportunities for professional development and career progression.
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Service Desk Engineer employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Microsoft Office 365, and VMware. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for common technical support scenarios that may come up during the interview process. Practising troubleshooting techniques and being ready to demonstrate your problem-solving skills can give you an edge.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of past experiences where you successfully liaised with other teams. This will highlight your teamwork skills, which are crucial for this role.
We think you need these skills to ace Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st/2nd line support. Include specific examples of incident management, ticket execution, and any hardware support you've provided.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your problem management skills and your ability to collaborate with IT teams.
Showcase Technical Skills: List your technical skills prominently, especially those related to Microsoft Office 365, Windows 10/11, and any experience with Active Directory or VMware. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Desk Engineer.
How to prepare for a job interview at Intec Select
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10/11, Microsoft Office 365, and Active Directory. Brush up on your troubleshooting skills and be ready to discuss specific incidents you've resolved in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've identified trends or potential problems in previous roles. Companies love candidates who can think critically and contribute to service improvement, so showcase your analytical abilities during the interview.
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked with other IT teams in the past. Highlight any experiences where you effectively managed user expectations or resolved issues through teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's support processes and how they measure success in their service desk operations. This shows your genuine interest in the role and helps you understand if it's the right fit for you.
