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For Companies At a Glance
- Tasks: Lead a brand-new store, ensuring exceptional customer experiences and team performance.
- Company: Join a growing retail brand with 23 locations, focused on innovation and customer satisfaction.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of an exciting challenge in a prime location, shaping the future of retail.
- Qualifications: Seeking dynamic leaders with retail experience and a passion for customer service.
- Other info: This is a unique opportunity to manage one of our largest stores.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
The Opportunity
Are you a dynamic leader with a passion for retail and delivering exceptional customer experiences? A fantastic opportunity has arisen to join our team as the General Manager for our brand-new store in Luton, located in a prime position within The Mall. This store will be one of the largest in our portfolio of 23 locations, making it an exciting challenge for a motivated and experienced retail manager.
Your Key Responsibilities
As General Manager, you will play a pivotal role in the success of the store, leading your team to achieve outstanding results. Your responsibilities will include:
- Recruiting, training, supervising, and appraising staff.
- Managing budgets and staff schedules.
- Resolving customer queries and complaints with professionalism and care.
- Overseeing stockrooms, ensuring effective replenishment and stock control.
- Maintaining high standards in visual merchandising and store presentation.
- Liaising with colleagues and Head Office departments.
- Upholding exemplary housekeeping standards across the store.
What We’re Offering
- Salary: Competitive salary.
- Bonus: Monthly performance-related bonus potential.
- Benefits: Company life assurance scheme and generous staff discounts.
- Hours: 39 hours per week, over 5 days, with the following shift pattern:
- Monday: 8:00am – 4:30pm
- Tuesday: 8:00am – 6:00pm
- Wednesday: Day Off
- Thursday: 12:00pm – 7:00pm
- Friday: 12:00pm – 6:00pm
- Saturday: 8:00am – 6:00pm
- Sunday: Day Off
What We’re Looking For
We’re searching for an individual who thrives in a fast-paced retail environment and can inspire their team to achieve excellence. Our ideal candidate will:
- Demonstrate strong management and communication skills.
- Be enthusiastic, proactive, and a driven team player.
- Exhibit a positive, solution-focused approach.
- Have a genuine passion for retail and delivering exceptional service.
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General Manager employer: TC PERSONNEL LIMITED
Contact Detail:
TC PERSONNEL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Show your passion for retail by sharing specific examples of how you've enhanced customer experiences in previous roles. Highlighting your hands-on experience can set you apart from other candidates.
✨Tip Number 2
Research our brand and the specific store location in Luton. Understanding the local market and how our brand fits into it will demonstrate your commitment and strategic thinking during the interview.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. As a General Manager, showcasing your ability to inspire and develop staff will be crucial in making a strong impression.
✨Tip Number 4
Network with current or former employees if possible. Gaining insights about the company culture and expectations can give you an edge in understanding what we value in a General Manager.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Highlight Leadership Experience: Make sure to emphasize your previous leadership roles and experiences in retail. Use specific examples that showcase your ability to manage teams and drive sales.
Showcase Customer Experience Skills: Demonstrate your passion for delivering exceptional customer experiences. Include examples of how you've improved customer satisfaction or implemented successful service strategies in past roles.
Tailor Your CV: Customize your CV to align with the job description. Focus on relevant skills and achievements that match the requirements of the General Manager position, particularly in a retail environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you are the perfect fit for this exciting opportunity and how you can contribute to the success of the new store.
How to prepare for a job interview at TC PERSONNEL LIMITED
✨Show Your Leadership Skills
As a General Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and driving performance.
✨Understand the Retail Landscape
Familiarize yourself with the current trends in retail, especially in the Luton area. Being able to discuss local competition and customer preferences will show that you are proactive and knowledgeable about the market.
✨Emphasize Customer Experience
Since delivering exceptional customer experiences is key, be ready to share specific strategies you've implemented in previous roles to enhance customer satisfaction and loyalty.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you might face in a large store and how you would address them effectively.
