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- Tasks: Coordinate customer service and manage logistics to meet client needs.
- Company: Join a dynamic team focused on exceptional customer service and logistics.
- Benefits: Enjoy a competitive salary, private health insurance, and generous leave policies.
- Why this job: Perfect for those passionate about customer service and eager to learn in a supportive environment.
- Qualifications: No experience required; strong customer service skills and IT proficiency are essential.
- Other info: Comprehensive training provided to ensure your success in the role.
The predicted salary is between 15600 - 36400 £ per year.
We are seeking a proactive and detail-oriented Customer Services Coordinator to join our dynamic team. This role is perfect for someone passionate about providing exceptional customer service and thrives in managing detailed logistics and supply chain operations. Whether you are experienced in the logistics sector or eager to learn and grow, we offer comprehensive training to ensure you succeed in this role.
Day-to-day of the role:
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Liaise effectively with designated customers to ensure all requirements are met according to their Standard Operating Procedures (SOP) and accurately captured in our systems.
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Maintain and update service changes in both revised SOP and Internal Operating Procedures (IOP).
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Attend meetings with customers as required to ensure alignment and address any concerns.
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Uphold an excellent level of service and relationship management in line with our company’s high standards.
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Ensure prompt invoicing for services provided to customers.
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Respond swiftly and effectively to queries from both global internal teams and customer departments such as buying, merchandising, or logistics.
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Experience in Logistics, Supply Chain, or Retail Logistics is advantageous but not mandatory as full training is provided.
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Exceptional customer service skills and a helpful attitude, embodying our motto "We Take It Personally".
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Strong IT proficiency, particularly in MS Outlook, Excel, Word, and PowerPoint.
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Ability to manage detailed data accurately.
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Excellent time management and ability to meet deadlines.
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Competitive salary of £26,000 per annum.
All staff receive the below benefits:
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Discretionary Bonus
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Private Health Insurance
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Private Pension Scheme with contributions set at 3% for employee and 6% employers increasing to 7.5% after 5 years and 10% after 10 years
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Life Assurance – 4 x annual salary
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Income Protection Insurance
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Reduced Priced Canteen onsite
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Free Parking
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25 days annual leave increasing to 30 days, plus bank holidays
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Customer Service Coordinator employer: Reed Specialist Recruitment Ltd
Contact Detail:
Reed Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with our company's Standard Operating Procedures (SOP) and Internal Operating Procedures (IOP). Understanding these processes will help you demonstrate your proactive approach during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively managed customer relationships in the past. This will highlight your alignment with our motto, 'We Take It Personally'.
✨Tip Number 3
Brush up on your IT skills, especially in MS Outlook, Excel, Word, and PowerPoint. Being proficient in these tools will not only help you in the role but also impress us during the selection process.
✨Tip Number 4
Demonstrate your time management abilities by discussing how you've successfully met deadlines in previous roles. This will show us that you can handle the detailed logistics and supply chain operations we require.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, logistics, or supply chain operations. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples of how you've provided exceptional service in the past.
Highlight IT Proficiency: Since strong IT skills are essential for this role, emphasize your proficiency in MS Outlook, Excel, Word, and PowerPoint. Provide examples of how you've used these tools effectively in previous roles.
Showcase Time Management Skills: Discuss your ability to manage time effectively and meet deadlines. Include examples of how you've successfully handled multiple tasks or projects simultaneously.
How to prepare for a job interview at Reed Specialist Recruitment Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to meet customer needs.
✨Demonstrate Attention to Detail
Since the role involves managing detailed logistics and supply chain operations, be prepared to discuss how you ensure accuracy in your work. Mention any tools or methods you use to maintain high standards in data management.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer service scenarios. Think about how you would align with the company's motto 'We Take It Personally' and provide thoughtful responses.
✨Familiarize Yourself with Relevant Software
Highlight your proficiency in MS Outlook, Excel, Word, and PowerPoint. If you have experience with any logistics or supply chain software, be sure to mention it as well, as this will demonstrate your readiness for the role.
