At a Glance
- Tasks: Ensure safety and security in courts while providing exceptional customer service.
- Company: Join OCS, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy flexible hours, generous overtime pay, and opportunities for professional development.
- Why this job: Be part of a supportive team that values your growth and offers a positive work culture.
- Qualifications: Must have the right to work in the UK, SIA Licence, and strong customer service skills.
- Other info: No weekend or night shifts; overtime available on weekends at enhanced rates.
The predicted salary is between 24000 - 36000 £ per year.
Cluster Relief Court & Tribunal Security Officer
Join to apply for the Cluster Relief Court & Tribunal Security Officer role at OCS
Cluster Relief Court & Tribunal Security Officer
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Join to apply for the Cluster Relief Court & Tribunal Security Officer role at OCS
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
You will be working 40 hours per week, typically Monday – Friday, covering a handful of courts within a dedicated area around the home-base of this advertised location.
Are you passionate about providing exceptional customer service while ensuring safety and security? Join OCS as a Cluster Security Officer in the Courts and Tribunal System and be part of a team that values your dedication and professional growth. At OCS, we are committed to being an ‘Employer of Choice’ by investing in our colleagues’ development through funded programs and opportunities to gain qualifications.
Ready to take on this important role and ensure the safety and security of the courts and tribunal system? Apply now and join OCS, where your growth and success are valued!
This role covers a small cluster of courts within a defined area. You will need to be able to get to the different locations in your cluster, as you will be covering varying sites depending on demand, sickness and holiday cover. There is no weekend or night work, but we can often offer overtime on a Saturday, Sunday, and Bank holidays. The weekends will be paid at a generous rate of 1.5x for Saturdays and 2x for Sundays, alongside a rate of 1.5x for weekday overtime outside of normal court operating times.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide exceptional customer service, welcoming and guiding court users.
- Monitoring premises and visitors via CCTV and x-ray machines, together with other security checks such as using hand-held metal detectors on court users and bag searches on arrival.
- Patrolling and securing access to buildings and satellite buildings, keeping in contact with the control room with the use of hand-held radios.
- Responding to panic alarm buttons in Judges\’ rooms, courts and offices.
- Responding to any security issues within the complex and recording and reporting details of those incidents
The Ideal Candidate Should Meet The Following Criteria
- Must have Right to Work in the UK.
- An enhanced DBS and BS7858 security clearance will be completed for the successful candidate
- Full UK driving licence and use of own vehicle.
- SIA Licence
- Strong people and customer service skills
- Good diligence and high standard of work
- Effective communication skills
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
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Seniority level
Not Applicable
Employment type
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Employment type
Full-time
Job function
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Job function
Other, Information Technology, and Management
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Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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Cluster Relief Court & Tribunal Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Relief Court & Tribunal Security Officer
✨Tip Number 1
Familiarise yourself with the specific security protocols and procedures used in court environments. Understanding how to handle various situations, such as responding to panic alarms or conducting searches, will demonstrate your preparedness for the role.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the hiring team. Since this role involves welcoming and guiding court users, showcasing your ability to communicate effectively and provide exceptional service can set you apart from other candidates.
✨Tip Number 3
Make sure to emphasise your flexibility and willingness to cover different locations within the cluster. Being adaptable and showing that you can manage varying demands will be a key asset for this position.
✨Tip Number 4
If you have previous experience in security or similar roles, be ready to discuss specific scenarios where you successfully managed security issues or provided excellent customer service. Real-life examples can greatly enhance your candidacy.
We think you need these skills to ace Cluster Relief Court & Tribunal Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Cluster Relief Court & Tribunal Security Officer role. Understand the key responsibilities and required skills, such as customer service and security monitoring.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service abilities, security experience, and any relevant qualifications like an SIA Licence.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and how your background makes you a suitable candidate. Mention your commitment to safety and exceptional service, and refer to OCS's TRUE values.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at OCS
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Cluster Relief Court & Tribunal Security Officer. Familiarise yourself with the key tasks such as monitoring premises, providing customer service, and responding to security issues. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
Since this role involves interacting with court users, be prepared to discuss your experience in providing exceptional customer service. Share specific examples of how you've handled difficult situations or ensured a positive experience for customers in the past.
✨Highlight Your Communication Abilities
Effective communication is crucial in this position. Be ready to explain how you communicate clearly and effectively, especially in high-pressure situations. You might want to provide examples of how you've used communication skills in previous roles to resolve conflicts or ensure safety.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential security issues you might face in a court environment and how you would handle them. Practising these scenarios can help you feel more confident during the interview.