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- Tasks: Support customers through complex claims, providing empathy and clear communication.
- Company: Join Aviva, a leading insurance company committed to making a difference.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous pension, and flexible working options.
- Why this job: Make a real impact by helping individuals during challenging times in a supportive team environment.
- Qualifications: Experience in customer-facing roles and strong telephony skills are essential.
- Other info: We embrace diversity and encourage applications from all backgrounds.
The predicted salary is between 23000 - 31000 £ per year.
Claims Assessor
Salary – circa £27000
Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things?
If so, this could be the perfect role for you.
A bit about the job
We\’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us.
You’ll manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to get the best outcome for the customer.
You’ll support customers during difficult times‑whether they’re off work, returning, or facing long‑term absence. This role involves helping people through treatment, financial stress, or life‑changing events so you’ll need to support individuals with empathy and clarity.
You’ll be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing, and relationship management to get the best outcomes.
100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.
Skills and experience we’re looking for
- Confident on the phone and able to communicate clearly with a range of people.
- Strong decision‑making skills-you can explain your reasoning and negotiate effectively.
- Great at planning, organising, and managing your time.
- Resilient, adaptable, and keen to keep learning.
- Experience in insurance or income protection is a bonus, but not essential.
What you’ll get for this role
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary circa £27000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity- 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva‑funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone
We\’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We\’d love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga on
#J-18808-Ljbffr
Claims Assessor employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Familiarise yourself with the Group Income Protection Claims process. Understanding the nuances of claims management will help you speak confidently about how you can contribute to the team during interviews.
✨Tip Number 2
Practice your telephony skills by engaging in mock calls with friends or family. This will help you refine your communication style and ensure you can handle sensitive conversations with empathy and clarity.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Demonstrate your decision-making skills by preparing examples of past experiences where you had to make tough choices. Be ready to discuss these scenarios in a way that highlights your sound judgement and ability to negotiate effectively.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Assessor. Familiarise yourself with the skills required, such as excellent telephony capability and strong interpersonal skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer-facing roles you've held, particularly in an office environment. Provide specific examples of how you've successfully managed relationships and demonstrated sound judgement in decision-making.
Show Empathy and Communication Skills: Given the sensitive nature of the role, it's crucial to convey your ability to communicate compassionately. Use your application to illustrate instances where you've had to support individuals through challenging situations, showcasing your empathy and communication skills.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific position. Mention the company's values and how they resonate with you, and express your enthusiasm for contributing to their mission of supporting customers during difficult times.
How to prepare for a job interview at Aviva
✨Show Empathy and Understanding
As a Claims Assessor, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with clients during the interview. Share examples of how you've handled difficult conversations in the past, showing that you can provide support while maintaining professionalism.
✨Highlight Your Communication Skills
Excellent telephony capability is crucial for this role. Prepare to discuss your experience in customer-facing roles and how you've successfully managed relationships over the phone. Practise clear and concise communication to convey your points effectively during the interview.
✨Demonstrate Decision-Making Abilities
The role requires sound judgement and decision-making skills. Be ready to explain your thought process behind decisions you've made in previous roles. Use specific examples to illustrate how you assess situations and negotiate outcomes, showcasing your confidence in making tough calls.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your planning, negotiation, and organisational skills. Think of examples where you've had to manage multiple tasks or resolve conflicts. This will help you show your potential employer that you're capable of handling the complexities of the role.
