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- Tasks: Provide housing advice and support to prevent homelessness.
- Company: Join Maldon District Council, dedicated to community welfare and support.
- Benefits: Enjoy a full-time role with a temporary contract and collaborative work environment.
- Why this job: Make a real impact in people's lives while gaining valuable experience.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Work on-site 2 days a week in a supportive team.
Triage Officer
Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Maldon District Council
Temporary, Full Time
3 month ongoing contract
Location: Maldon
The role:
In this vital frontline role, you\’ll provide timely, tailored housing advice and support, helping customers access the right solutions and services. You\’ll work collaboratively with colleagues and external partners to deliver early intervention and prevent homelessness wherever possible.
Key responsibilities include:
Delivering accurate triage and housing advice in line with the Homelessness Reduction Act 2017
Supporting customers to navigate housing options and services
Managing referrals and maintaining accurate case records
Promoting a trauma-informed, inclusive approach to customer service
Please note that this role will require you to be based on site 2 days per week in the council offices.
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Triage Officer employer: 4Recruitment Services
Contact Detail:
4Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Triage Officer
✨Tip Number 1
Familiarise yourself with the Homelessness Reduction Act 2017. Understanding this legislation will not only help you in the role but also demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local events or join online forums to connect with others who work in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Showcase your customer service skills. Prepare examples of how you've successfully supported clients in the past, especially in challenging situations, as this will be crucial for a Triage Officer.
✨Tip Number 4
Research Maldon District Council and their approach to housing services. Being knowledgeable about their initiatives and values will help you stand out as a candidate who is genuinely interested in contributing to their mission.
We think you need these skills to ace Triage Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Triage Officer position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing advice, customer service, or social work. Use specific examples to demonstrate how you've successfully supported customers in similar roles.
Showcase Your Skills: Make sure to mention skills that align with the role, such as communication, empathy, and problem-solving. Discuss how these skills have helped you in past positions, particularly in managing referrals or case records.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in the Triage Officer role and how your background makes you a suitable candidate. Be sure to connect your personal values with the council's commitment to inclusive customer service.
How to prepare for a job interview at 4Recruitment Services
✨Understand the Homelessness Reduction Act 2017
Familiarise yourself with the key aspects of the Homelessness Reduction Act 2017. Being able to discuss how this legislation impacts your role as a Triage Officer will demonstrate your knowledge and commitment to providing effective housing advice.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully supported customers in previous roles. Highlight your ability to provide tailored advice and navigate complex situations, as this is crucial for helping clients access the right housing solutions.
✨Emphasise Collaboration Experience
Discuss any past experiences where you worked collaboratively with colleagues or external partners. This role requires teamwork, so showcasing your ability to work well with others will be beneficial.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions that may assess your problem-solving skills and approach to sensitive situations. Practising your responses can help you feel more confident and articulate during the interview.
