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- Tasks: Lead the design and delivery of engaging training initiatives for operational staff.
- Company: Join interactive investor, a dynamic company focused on enhancing customer experience through innovative learning.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and creative input.
- Why this job: Make a real impact by developing skills that drive exceptional customer service and operational excellence.
- Qualifications: Strong experience in learning design and delivery, excellent communication skills, and a passion for training.
- Other info: We value creativity and innovation; your ideas will help shape our training programmes.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of the role:
A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
We are seeking an experienced and dynamic Operations Training Advisor to join our team. This role is responsible for developing and maintaining knowledge and skills amongst all operational staff across ii. They will design and deliver key operations training inclusive of; intake of new starters, as well as existing operational staff, project change deliver, and career pathway associated learning; ensuring a blended learning approach is maximised with a focus on continuous improvement of content. They will also work with key operational staff to support existing training interventions and monitor their effectiveness.
You will work collaboratively to design, implement and deliver both short- and long-term training and develop solutions which are innovative and creative. You will ensure all training interventions have clear measures of success and ROI identified and are embedded across the operation.
The role will be work collaboratively with our wider Training team, to design and deliver effective training to build capability across Customer Services and Operations, focusing on knowledge, skills, and behaviours, driving exceptional customer experience; through innovative and creative learning solutions to meet both long and short-term needs.
Requirements
Key Responsibilities:
* Lead the design and delivery of impactful learning initiatives.
* Develop engaging learning experiences, including inductions, workshops, coaching engagements, and peer learning opportunities.
* Collaborate with subject matter experts to create relevant content and materials that align with our learning capability strategy.
* Build strong relationships with key stakeholders. Collaborate with them to ensure alignment of leadership development, coaching, and team coaching initiatives with business goals.
* Implement a robust evaluation framework to assess the effectiveness and impact of leadership development, coaching, and team coaching programmes.
* Analyse data, collect participant feedback, and generate insights to drive continuous improvement.
* Stay abreast of industry trends, best practices, and emerging technologies in leadership development, Learning and development and E-Learning.
* Bring innovative and creative approaches to enhance our learning interventions and adapt to the evolving needs of our organisation.
* Support the development of a high-performing team of learning and development professionals. Provide coaching, guidance, and support to team members, fostering their professional growth and creating an environment of collaboration and innovation.
* Design and deliver operational strategic training in line with business needs to meet required objectives using innovative and dynamic methods of delivery ensuring speed to competence is maximised
* Design, develop, deliver, maintain and evaluate high quality learning solutions & training interventions in line with business priorities, ensuring cost effective methodology to suit the Customer Services & Operations functions.
Skills & Experience Required:
* Strong experience of learning needs analysis, design, delivery and evaluation in a fast-paced customer services operation
* Proven track record of working with senior stakeholders to drive the L&D agenda to support organisational goals
* Excellent communication skills, with the ability to communicate and influence at all levels throughout the organisation using engaging and effective methods
* Experience of designing and delivering product/service/behavioural training
* Demonstrate a highly engaging, motivational and interactive training style that ensures retention and application of learning, through an experiential and facilitated method
* Identifies and adapts to different learning styles and levels of learning
* Experience of blended learning solutions and up to date learning innovation, in consideration of 70:20:10
* Use of Kirkpatrick’s Evaluation Model
Please note: We appreciate your interest in joining interactive investor. We will do our utmost to respond to all applicants. However, due to the high volume of applications we’re currently receiving, if you have not heard from us within 30 days of your application, please consider your application unsuccessful on this occasion
Operations Training Advisor employer: Interactive Investor
Contact Detail:
Interactive Investor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Training Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in learning and development, especially in the context of customer service operations. This will not only help you understand the role better but also allow you to discuss innovative training methods during your interview.
✨Tip Number 2
Network with professionals in the learning and development field, particularly those who have experience in operational training. Engaging with them can provide insights into effective strategies and may even lead to referrals.
✨Tip Number 3
Prepare to showcase your experience with blended learning solutions and how you've successfully implemented them in previous roles. Be ready to discuss specific examples that demonstrate your ability to adapt to different learning styles.
✨Tip Number 4
Highlight your ability to build strong relationships with stakeholders. Think of examples where you've collaborated with senior management to align training initiatives with business goals, as this is crucial for the Operations Training Advisor role.
We think you need these skills to ace Operations Training Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in learning needs analysis, design, and delivery. Emphasise any previous roles where you collaborated with stakeholders to drive L&D initiatives.
Craft a Compelling Cover Letter: In your cover letter, showcase your understanding of the role and how your skills align with the responsibilities. Mention specific examples of innovative training solutions you've implemented in the past.
Highlight Soft Skills: Since the role requires strong communication and interpersonal skills, be sure to provide examples of how you've effectively communicated and influenced at various levels within an organisation.
Showcase Continuous Improvement: Discuss your experience with evaluating training effectiveness and how you've used feedback to improve learning interventions. Mention any frameworks or models you've applied, such as Kirkpatrick’s Evaluation Model.
How to prepare for a job interview at Interactive Investor
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in designing and delivering training programmes. Highlight specific examples where you successfully implemented learning initiatives that improved performance or engagement.
✨Demonstrate Stakeholder Collaboration
Since the role involves working with key stakeholders, come ready to share examples of how you've built strong relationships in past roles. Discuss how you aligned training objectives with business goals to drive success.
✨Emphasise Innovative Approaches
The company values creativity in training solutions. Think of innovative methods you've used in the past and be ready to discuss how you can bring fresh ideas to their training programmes.
✨Prepare for Evaluation Discussions
Understanding the effectiveness of training is crucial. Be ready to talk about how you've used evaluation frameworks, like Kirkpatrick’s Model, to assess training impact and make improvements based on feedback.
