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For Companies At a Glance
- Tasks: Lead a team delivering outsourced payroll services and ensure smooth operations.
- Company: Join IRIS Software Group, a top UK payroll provider trusted by 50,000 businesses.
- Benefits: Enjoy competitive pay, bonuses, remote work options, and an award-winning culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 3-5 years in payroll processing and previous leadership experience required.
- Other info: Apply quickly as we may close applications early due to high interest.
The predicted salary is between 36000 - 60000 £ per year.
Client Payroll Team Lead
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
Competitive + Bonus + Benefits
Remote, UK
Permanent full time
Join one of the UK’s leading payroll providers and help shape the future of payroll delivery.
At IRIS Software Group, we power over 50,000 UK businesses, process payroll for 18% of the UK workforce, and support 4 million parents through our education platforms. As one of the UK’s largest privately held software companies, we’re trusted by organisations of all sizes to get mission-critical tasks right first time, every time.
We’ve been named a Great Place to Work, one of the UK’s Best Workplaces for Women, and we’re proud of our award-winning culture that values innovation, flexibility, and people.
The Role
We’re looking for a Client Payroll Team Lead to join our growing Fully Managed Payroll division. In this role, you’ll lead a team of Payroll Executives delivering outsourced payroll services to a diverse client base. You’ll be responsible for ensuring smooth operations, high-quality standards, and outstanding customer satisfaction.
What you will be doing
* Lead, coach, and develop a team of Payroll Executives.
* Oversee the accurate and timely processing of client payrolls.
* Act as the first point of escalation for client queries and service issues.
* Ensure service levels, KPIs, and BACS deadlines are consistently met.
* Collaborate with Account Managers to ensure smooth client experiences.
* Drive a culture of continuous improvement and operational excellence.
* Monitor capacity planning and team performance data.
* Stay up to date with payroll legislation and software updates.
What You’ll Bring
* 3–5 years’ experience in end-to-end payroll processing.
* Strong knowledge of PAYE, auto-enrolment, and UK payroll legislation.
* Previous leadership or team management experience.
* Excellent communication, organisational, and customer service skills.
* Proficiency in Excel, Outlook, and payroll software platforms.
* CIPP qualification (preferred, but not essential).
Apply Now
If you’re passionate about payroll, customer success, and leading great teams we would love to hear from you.
Apply today and help IRIS continue to deliver mission-critical services for thousands of UK organisations.
Please note:
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible
Client Payroll Team Lead employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Payroll Team Lead
✨Tip Number 1
Familiarise yourself with the latest payroll legislation and software updates. This knowledge will not only help you in the interview but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Highlight your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Be ready to discuss your coaching methods and how you've driven team performance.
✨Tip Number 3
Research IRIS Software Group's company culture and values. Understanding their focus on innovation and customer satisfaction will allow you to tailor your responses during the interview to align with their mission.
✨Tip Number 4
Prepare to discuss your experience with KPIs and service level agreements. Being able to articulate how you've met or exceeded these metrics in previous roles will set you apart as a candidate.
We think you need these skills to ace Client Payroll Team Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Client Payroll Team Lead position. Tailor your application to highlight relevant experience in payroll processing and team leadership.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3–5 years of experience in end-to-end payroll processing. Mention specific examples of how you've led teams or improved payroll operations in previous roles.
Showcase Your Skills: Make sure to include your knowledge of PAYE, auto-enrolment, and UK payroll legislation. Highlight your proficiency in Excel and payroll software platforms, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for payroll and customer success. Mention why you want to work with IRIS Software Group and how you can contribute to their mission.
How to prepare for a job interview at IRIS - Networx Services
✨Showcase Your Leadership Skills
As a Client Payroll Team Lead, you'll be expected to lead and develop a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of how you've successfully managed challenges in a team setting.
✨Demonstrate Your Payroll Knowledge
Make sure you brush up on your knowledge of PAYE, auto-enrolment, and UK payroll legislation. Be ready to answer questions that test your understanding of these areas, as they are crucial for the role.
✨Prepare for Client Scenarios
Since you'll be acting as the first point of escalation for client queries, think of potential scenarios you might face. Prepare to discuss how you would handle difficult client situations and ensure outstanding customer satisfaction.
✨Highlight Continuous Improvement Initiatives
The role requires driving a culture of continuous improvement. Be ready to share examples of how you've implemented process improvements in your previous roles, and how you plan to bring that mindset to the team at IRIS Software Group.
