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- Tasks: Lead a dynamic customer service team and ensure top-notch support across various channels.
- Company: Join a leading repairs and maintenance provider in a stable, full-time role.
- Benefits: Enjoy a competitive salary, holiday allowance, pension scheme, and a supportive office environment.
- Why this job: Be part of a high-performing team that values quality service and personal development.
- Qualifications: Experience in leading customer service teams and strong people management skills are essential.
- Other info: This is a permanent position based in Basildon, working Monday to Friday.
Customer Service Team Leader
Before applying for this role, please read the following information about this opportunity found below.
Location: Basildon
Salary: £32,000 per annum
Working: Monday to Friday – 40 hours per week
A leading repairs and maintenance provider is seeking an experienced Customer Service Team Leader for a permanent position within their Basildon Repairs Team. This is a stable, full-time role offering the opportunity to lead a high-performing contact centre team and deliver exceptional customer service.
Key Benefits:
* Salary: £32,000 per annum
* Hours: Monday to Friday, 40 hours/week
* Holiday allowance (company standard)
* Pension scheme
* Office-based role in Basildon
* Permanent, full-time position
Role and Responsibilities:
* Ensure the Basildon contact centre delivers required performance across all customer channels (phone, email, video, social).
* Assess resourcing requirements and support day-to-day operations.
* Work with the management team to achieve annual and 5-year plan objectives.
* Lead, coach, and develop team members, implementing best practice and change initiatives.
* Undertake quality assurance and drive a \”right first time\” culture.
* Manage KPIs, ensure SLA adherence, and resolve complaints while acknowledging compliments.
* Oversee annual leave and absences, covering busy periods when needed.
What We\’re Looking For:
* Proven experience leading a customer service team in a busy office environment.
* Strong people management skills with the ability to inspire and motivate.
* Excellent communication skills and a collaborative approach.
* Ability to monitor performance metrics and implement improvement strategies.
* Problem-solving mindset and commitment to high-quality service delivery.
Apply now or share with someone who\’d be a great fit!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Customer Service Team leader employer: Randstad Construction and Property
Contact Detail:
Randstad Construction and Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team leader
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what drives the organisation will help you align your leadership style with their goals, making you a more attractive candidate.
✨Tip Number 2
Prepare specific examples of how you've successfully led a customer service team in the past. Highlighting your achievements in managing KPIs and improving service delivery can set you apart from other candidates.
✨Tip Number 3
Research common challenges faced by contact centres and think about how you would address them. Being able to discuss potential solutions during your interview shows initiative and problem-solving skills.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application process.
We think you need these skills to ace Customer Service Team leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading customer service teams. Use specific examples that demonstrate your ability to inspire and motivate team members, as well as your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role's requirements, particularly in managing KPIs and delivering exceptional customer service.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your strong communication abilities. Use clear and concise language, and consider including examples of successful collaboration in your past roles.
Highlight Relevant Achievements: Include specific achievements from your previous roles that demonstrate your capability in a busy office environment. Mention any awards or recognition received for your leadership or customer service excellence.
How to prepare for a job interview at Randstad Construction and Property
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you inspired and motivated your team members to achieve their goals.
✨Understand Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be ready to discuss how you've monitored and improved these metrics in previous roles, as this will show your analytical skills and commitment to high-quality service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've resolved customer complaints or improved service processes, and be prepared to explain your thought process and the outcomes.
✨Emphasise Communication Skills
Excellent communication is vital in this role. Be prepared to discuss how you foster collaboration within your team and with other departments. Highlight any experience you have in managing diverse teams and ensuring everyone is on the same page.
