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For Companies At a Glance
- Tasks: Assist customers with orders, accounts, and inquiries via phone or online.
- Company: Join a dynamic team focused on exceptional customer service.
- Benefits: Enjoy remote work, growth opportunities, and training on products.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments.
- Qualifications: Fluent in Croatian and English with 2+ years of customer service experience.
- Other info: Supportive team culture with occasional travel opportunities.
CROATIAN/ENGLISH SPEAKING CUSTOMER SERVICE
All potential candidates should read through the following details of this job with care before making an application.
FULLY REMOTE
HOURS – 8 – 4.30 PM MONDAY TO FRIDAY
We’re looking for a friendly and proactive Customer Care Representative who speaks CROATION AND ENGLISH to join our team. You’ll support our customers with their questions and requests, helping them with orders, accounts, returns, and general information. This role is perfect for someone who enjoys helping others, solving problems, and working in a fast-paced environment.
What you’ll do:
Help customers by phone or online with their account and order questions.
Process orders, returns, and account updates accurately.
Explain our products, services, and promotions clearly.
Support marketing campaigns by giving customers the right information.
Spot opportunities to refer customers to additional services.
Handle and resolve escalated customer concerns with care.
Guide and support junior customer service team members when needed.
What we’re looking for:
Fluent in CROATIAN AND ENGLISH .
At least 2 years of customer service experience.
Strong understanding of customer service processes and communication.
Calm under pressure and able to multitask in a busy environment.
Comfortable using multiple computer programs at once (e.g., Microsoft Office, CRM systems).
Confident handling phone-based customer service.
Even better if you have:
5+ years in customer service.
Experience in a call/contact centre setting.
What we offer:
A supportive and energetic team.
Opportunities for growth and development.
Training on our products and systems.
Occasional travel opportunities
CROATIAN speaking Customer Service Advisor employer: Thomas Brown Recruitment
Contact Detail:
Thomas Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CROATIAN speaking Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and solutions. This will help you demonstrate your problem-solving skills during the interview, showing that you're proactive and ready to assist customers effectively.
✨Tip Number 2
Brush up on your Croatian and English language skills, especially in a customer service context. Being able to communicate clearly and confidently in both languages will set you apart from other candidates.
✨Tip Number 3
Research our company and its products thoroughly. Understanding what we offer will allow you to answer questions more effectively and show your enthusiasm for the role during the interview.
✨Tip Number 4
Prepare examples from your previous customer service experience that highlight your ability to handle difficult situations. This will demonstrate your calmness under pressure and your capability to multitask, which are key traits for this role.
We think you need these skills to ace CROATIAN speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you used Croatian and English. Emphasise skills that align with the job description, such as problem-solving and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both Croatian and English. Mention specific examples of how you've helped customers in previous roles.
Highlight Relevant Experience: In your application, focus on your 2+ years of customer service experience. Include details about your familiarity with CRM systems and any experience in a call/contact centre setting, as this will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Thomas Brown Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in both Croatian and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
With at least 2 years of customer service experience required, make sure to share specific examples from your past roles. Discuss how you handled difficult situations, resolved customer issues, and contributed to a positive customer experience.
✨Demonstrate Problem-Solving Skills
The job involves helping customers with various queries and issues. Prepare to discuss scenarios where you successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Familiarise Yourself with the Company
Research StudySmarter and understand its products, services, and values. Being knowledgeable about the company will not only help you answer questions more effectively but also show your genuine interest in the position and the organisation.
