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- Tasks: Assist customers with orders, accounts, and inquiries via phone or online.
- Company: Join a dynamic team focused on customer satisfaction and support.
- Benefits: Enjoy remote work, training in London, and growth opportunities.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments and love helping others.
- Qualifications: Fluent in Russian/Lithuanian and English with 2 years of customer service experience.
- Other info: Training provided, plus occasional travel for team bonding.
RUSSIAN/LITHUANIAN SPEAKING ENGLISH TOO
You could be just the right applicant for this job Read all associated information and make sure to apply.
FULLY REMOTE – 4 TIMES A YEAR IN LONDON OFFICE FOR TRAINING FOR I DAY
HOURS – 8 – 4.30PM MONDAY TO FRIDAY
We’re looking for a friendly and proactive Customer Care Representative who speaks RUSSIAN/LITHUANIAN AND ENGLISH to join our team. You’ll support our customers with their questions and requests, helping them with orders, accounts, returns, and general information. This role is perfect for someone who enjoys helping others, solving problems, and working in a fast-paced environment.
What you’ll do:
Help customers by phone or online with their account and order questions.
Process orders, returns, and account updates accurately.
Explain our products, services, and promotions clearly.
Support marketing campaigns by giving customers the right information.
Spot opportunities to refer customers to additional services.
Handle and resolve escalated customer concerns with care.
Guide and support junior customer service team members when needed.
What we’re looking for:
Fluent in RUSSIAN/LITHUANIAN AND ENGLISH
At least 2 years of customer service experience.
Strong understanding of customer service processes and communication.
Calm under pressure and able to multitask in a busy environment.
Comfortable using multiple computer programs at once (e.g., Microsoft Office, CRM systems).
Confident handling phone-based customer service.
Even better if you have:
Experience in a call/contact centre setting.
What we offer:
A supportive and energetic team.
Opportunities for growth and development.
Training on our products and systems.
Occasional travel opportunities
Russian/Lithuanian speaking Customer Service Advisor employer: Thomas Brown Recruitment
Contact Detail:
Thomas Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Russian/Lithuanian speaking Customer Service Advisor
✨Tip Number 1
Make sure to highlight your language skills during any conversations you have with us. Being fluent in Russian, Lithuanian, and English is a key requirement for this role, so emphasise your proficiency and any relevant experiences where you've used these languages.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. We value candidates who can demonstrate problem-solving skills and a proactive approach, so think of examples from your past experience that showcase these abilities.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your responses during interviews and show us that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare to discuss your experience with various computer programs, especially CRM systems and Microsoft Office. Being comfortable with technology is crucial for this role, so be ready to share specific examples of how you've used these tools in previous jobs.
We think you need these skills to ace Russian/Lithuanian speaking Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Russian, Lithuanian, and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles, focusing on your problem-solving skills and ability to handle customer inquiries. Use specific examples to illustrate how you've successfully managed customer concerns.
Tailor Your CV: Customise your CV to align with the job description. Highlight skills that match the requirements, such as multitasking, using CRM systems, and working under pressure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Explain why you want to work in customer service and how your background makes you a great fit for the team.
How to prepare for a job interview at Thomas Brown Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in Russian, Lithuanian, and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both Russian and Lithuanian, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
With at least two years of customer service experience required, make sure to share specific examples from your past roles. Discuss how you handled difficult situations, resolved customer issues, and contributed to a positive customer experience.
✨Demonstrate Problem-Solving Skills
The job involves helping customers with various inquiries and issues. Prepare to discuss scenarios where you successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their services and promotions will help you answer questions more effectively and show your genuine interest in the role. It also allows you to ask insightful questions at the end of the interview.
