Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle and resolve customer complaints while ensuring clear communication.
- Company: Join a global leader in healthcare distribution with a supportive culture.
- Benefits: Enjoy hybrid work, career progression, and a bonus scheme.
- Why this job: Make a real impact by improving customer experiences in a caring environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Apply now to kickstart your career in a dynamic team!
COMPLAINTS HANDLER
Apply (by clicking the relevant button) after checking through all the related job information below.
CARDIFF, HYBRID
£24,500 + BONUS
Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within a caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits.
OVERVIEW
As a Complaints Handler, you will be responsible for full administration duties in the Service Department ensuring customer requirements are met.
RESPONSIBILITIES
As a Complaints Handler your key duties will include:
* Handling and resolving a range of complaints
* Conduct thorough investigations, identifying the root cause of each complaint
* Liaising with internal departments to gather information and ensure solutions are actioned
* Providing regular updates to customers, ensuring that communication is clear, accurate and empathetic
* Produce reports so that customer pain points and recurring issues can be identified and processes amended to prevent future recurrence
REQUIREMENTS
To be considered for the role of Complaints Handler, you must have:
* Experienced and confident handling customer complaints
* Ability to remain calm and professional when dealing with sensitive or high-pressure situations
* Experience within customer service, call centre or coordination role
* Strong communication skills
* Ability to multitask effectively and build strong relationships with clients and internal teams
* Some experience with MRP/ CRM or similar systems
NEXT STEPS
To become a Complaints Handler, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.
If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable
Complaints Handler employer: Brite Recruitment
Contact Detail:
Brite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with common complaints in the healthcare sector. Understanding the typical issues customers face will help you demonstrate your knowledge during the interview and show that you're proactive.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with a friend can help you stay calm and professional when discussing sensitive topics.
✨Tip Number 3
Research the company’s values and customer service philosophy. Being able to align your answers with their mission during the interview will make you stand out as a candidate who fits well within their culture.
✨Tip Number 4
Prepare examples from your past experiences where you've successfully resolved complaints or improved processes. This will showcase your problem-solving skills and ability to handle pressure effectively.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling customer complaints and any relevant roles in customer service or call centres. Use specific examples to demonstrate your skills in resolving issues and maintaining professionalism under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and ability to multitask. Mention your experience with MRP/CRM systems if applicable, and express your enthusiasm for working in a supportive organisation within the healthcare sector.
Highlight Relevant Skills: In your application, emphasise your ability to conduct thorough investigations and liaise with internal departments. Provide examples of how you've successfully resolved complaints and improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Complaints Handler role.
How to prepare for a job interview at Brite Recruitment
✨Show Empathy
As a Complaints Handler, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples of how you've handled complaints in the past with understanding and care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about specific instances where you resolved complaints effectively and be ready to discuss the steps you took to reach a resolution.
✨Highlight Communication Skills
Strong communication is key in this role. Be prepared to discuss how you ensure clear and accurate communication with customers and internal teams. You might want to provide examples of how you've kept customers updated during the complaint resolution process.
✨Demonstrate Multitasking Ability
In a fast-paced environment, multitasking is essential. Be ready to talk about how you manage multiple complaints or tasks simultaneously while maintaining quality service. Sharing specific strategies you've used can help illustrate your capability.
