Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot tech issues, manage incidents, and support users with hardware and software.
- Company: Join a world-leading organisation committed to your growth and success.
- Benefits: Competitive daily rate, supportive environment, and opportunities for professional development.
- Why this job: Be part of an exciting project while enhancing your tech skills in a collaborative culture.
- Qualifications: Experience with Windows 10, strong communication skills, and a willingness to learn.
- Other info: SC clearance required; candidates will undergo a security clearance process.
The predicted salary is between 40000 - 52000 £ per year.
***SC Cleared***
Desktop Support Engineer
6 Month contract initially
Based: Gloucester
Rate: £200 – £250 p/d (via Umbrella company)
We have a great opportunity with a world-leading organisation where you will be supported and developed to succeed. This role is ideal for a Desktop Support Engineer to join the team.
Responsibilities:
- Troubleshoot and resolve issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones.
- Manage incident queues and handle calls with customers and VIP users.
- Vendor management and timely response to incidents.
- Record and document incident tickets.
- Monitor phones, emails, and Microsoft Teams chat for incoming incidents.
- Manage Windows 10 devices (Microsoft Managed Devices).
- Perform technical troubleshooting and resolution of issues in Windows 10.
- Manage antivirus solutions (Defender/McAfee).
- Assist with device movement, unpacking, repackaging, and delivery.
- Create technical project documentation, reports, and manuals.
- Build and deploy workstations with standard images.
- Provide Tech-Bar support for user queries.
- Manage hardware assets and IT asset disposal.
- Support IT desk moves, patching, and setup of meeting rooms and loan laptops.
- Support printer maintenance, including consumables replacement.
- Manage Active Directory groups, account unlocks, and password resets.
Skills & Experience:
- Experience troubleshooting Windows 10 issues.
- Knowledge of configuring Starlink satellite network devices.
- Experience configuring iPhones/iPads.
- Creating/deleting IDs on Azure portal for joiners/leavers/movers.
- Knowledge of Microsoft Teams administration.
- Basic support knowledge of applications and SharePoint.
- Effective communication and customer service skills.
- Ability to multitask and manage time effectively.
- Strong written and verbal communication skills.
- Self-motivated with a willingness to learn.
- Ability to work independently and collaboratively.
- Excellent problem-solving and root cause analysis skills.
- Understanding of virtualization, Intune administration, and cloud printing.
- Experience supporting conference room devices.
- Knowledge of asset inventory management.
- Experience supporting Microsoft Managed Desktop environments.
- ITIL certification or knowledge of ITIL processes.
This is an excellent opportunity to work on a great project. If you\’re interested, apply now to have your CV reviewed. We will respond promptly.
Note: Candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security clearance, which can take up to 10 weeks.
#J-18808-Ljbffr
Desktop Support Engineer employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 troubleshooting and Microsoft Teams administration. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Network with current or former Desktop Support Engineers, especially those who have worked in similar environments. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential technical interviews by practising common troubleshooting scenarios related to hardware and software issues. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Highlight your customer service skills during any discussions or interviews. Since the role involves managing calls with customers and VIP users, showcasing your ability to communicate effectively and handle difficult situations will be crucial.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting Windows 10 issues, managing incident queues, and providing customer support. Use specific examples that demonstrate your skills in handling hardware and software problems.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities listed. Mention your experience with Microsoft Managed Desktop environments and any relevant ITIL knowledge.
Highlight Relevant Skills: In your application, emphasise your effective communication skills, ability to multitask, and problem-solving capabilities. These are crucial for a Desktop Support Engineer role, especially when dealing with VIP users.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in this field.
How to prepare for a job interview at LA International
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 troubleshooting and any relevant software or hardware issues you've resolved. Highlight specific examples that demonstrate your problem-solving abilities and technical knowledge.
✨Demonstrate Effective Communication
Since the role involves managing incident queues and handling calls with customers, practice articulating your thoughts clearly. Use examples from past experiences where you successfully communicated technical information to non-technical users.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes can set you apart from other candidates. Brush up on key ITIL concepts and be ready to discuss how you've applied them in previous roles, especially in incident management and service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and ability to manage multiple tasks. Think of situations where you had to prioritise urgent issues or handle difficult customers, and be ready to explain your approach.
