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For Companies At a Glance
- Tasks: Provide technical support and advice to the Customer Aftercare team.
- Company: Join a dynamic company focused on customer satisfaction in the North West region.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: A solid understanding of regulatory requirements and experience in customer service is essential.
- Other info: Opportunity for growth and development within a thriving company.
The predicted salary is between 36000 - 60000 £ per year.
Your Story
We are looking for a Customer Aftercare Technical Inspectorto join our team in the North Westregion.
This role will involveproviding technical advice and support to the Customer Aftercare Advisors and Technicians, undertaking customer visits and line managing the Customer Aftercare Technicians.
We are looking for someone with good working knowledge of regulatory and legislative requirements for on-site working, extensive experience or working in the housebuilding industry and excellent communication skills.
For more information about this role please view the full job description within the advert on our careers website.
Our Benefits
- Highly competitive salary
- Company car or car allowance
- Annual bonus scheme
- Competitive annual leave allowance
- Flexible hybrid working
- Life insurance
- Free parking
- Pension scheme
- Private healthcare
- Annual leave purchase scheme
- local & national retailer discounts
- Many other benefits e.g. Cylcle2Work
Our Business
Story Homes is a 5* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.
Founded in 1987 by Fred Story, our family-owned businessgoes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.
How to apply
If you are interested in this vacancy, please apply by uploading your CV and cover letter below. We will attempt to respond to all applications we receive however, please note that in some instances this is not always possible therefore if you have not had a response to your application within 3 weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.
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Customer Aftercare Technica Inspector employer: Story Homes
Contact Detail:
Story Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Aftercare Technica Inspector
✨Tip Number 1
Familiarise yourself with the regulatory and legislative requirements relevant to customer aftercare in our industry. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when discussing your experience.
✨Tip Number 3
Prepare to discuss specific scenarios where you've provided technical support or advice in previous roles. Highlighting your problem-solving skills and ability to manage teams will be crucial for this position.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will allow you to align your answers with our mission, making you a more attractive candidate.
We think you need these skills to ace Customer Aftercare Technica Inspector
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Aftercare Technical Inspector position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in technical support and customer care. Emphasise any previous roles where you provided advice or managed teams, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical expertise. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Story Homes
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of regulatory and legislative requirements relevant to the role. Be prepared to discuss specific examples from your past experience where you successfully navigated these regulations.
✨Demonstrate Leadership Skills
Since the role involves line managing Customer Aftercare Technicians, highlight any previous leadership or management experience. Share instances where you effectively led a team or resolved conflicts to show your capability in this area.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle customer visits and provide technical advice. Think of scenarios where you turned a challenging customer interaction into a positive outcome, as this will demonstrate your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer aftercare and the specific challenges they face. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
