Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for computer systems and networks.
- Company: Join a world-leading organisation focused on IT solutions and development.
- Benefits: Competitive daily rate, opportunity for professional growth, and a dynamic work environment.
- Why this job: Be part of a significant project with a supportive culture and impactful work.
- Qualifications: SC clearance required; knowledge of ITIL processes and experience with Windows 10 essential.
- Other info: Candidates from diverse backgrounds are encouraged to apply.
The predicted salary is between 40000 - 52000 £ per year.
***SC Cleared***
Desktop Support Engineer
6 Month contract initially
Based: Bridgewater, Somerset
Rate: £200 – £250 p/d (via Umbrella company)
We have a great opportunity with a world-leading organisation where you will be provided with support and development to succeed. This role involves ensuring the smooth operation of organisation computer systems by providing technical assistance to end-users. The primary goal is to diagnose and resolve technical issues promptly, minimizing downtime and maximizing productivity. You will also be involved in the implementation and maintenance of IT infrastructure to meet operational and project needs.
Key Responsibilities:
- Troubleshooting and resolving issues related to networks, applications, software, hardware, VPNs, printers, and mobile phones.
- Managing incident queues and recording incident tickets.
- Handling calls with customers, VIP user management, and vendor management.
- Responding to reactive or proactive incidents in a timely manner.
- Monitoring phones, emails, and Microsoft Teams chat for incidents.
- Managing Windows 10 devices (Microsoft Managed Devices).
- Technical troubleshooting and resolution of issues in Windows 10 operating system.
- Managing antivirus solutions (Defender/McAfee).
- Device movement and deployment, including unpacking, repackaging, and shipping label creation.
- Creating technical project documentation, reports, and manuals.
- Building and deploying workstations with standard images.
- Providing support at the Tech-Bar for user queries and technical resolutions.
- Managing hardware assets and IT asset disposal.
- Handling IT desk moves, patching, meeting room setup, and loan laptop management.
- Supporting printers, including consumable replacement.
- Managing Active Directory groups, account unlocks, and password resets.
- Supporting network devices, configuring iPhones/iPads, and managing Azure AD accounts.
- Supporting Microsoft Teams and SharePoint applications.
- Supporting conference room devices and managing cloud printing.
- Supporting Microsoft Managed Desktop environments and understanding virtualization and Intune administration.
- Knowledge of ITIL processes and certifications.
This is an excellent opportunity to join a significant project. If you\’re interested, apply now to have your CV reviewed. Due to the nature of the role, candidates with high-level security clearance are encouraged to apply. Successful applicants will need to undergo security clearance, which may take up to 10 weeks. LA International is a UK HMG-approved ICT recruitment and project solutions provider, welcoming applications from diverse backgrounds.
#J-18808-Ljbffr
Desktop Support Engineer employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Make sure you have a solid understanding of Windows 10 and its troubleshooting processes. Familiarise yourself with common issues and their resolutions, as this will help you stand out during interviews.
✨Tip Number 2
Brush up on your knowledge of ITIL processes and certifications. Being able to discuss how you’ve applied these principles in past roles can demonstrate your capability to manage incidents effectively.
✨Tip Number 3
Gain hands-on experience with Microsoft Managed Desktop environments and Intune administration. If you can showcase practical skills in these areas, it will significantly enhance your application.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in desktop support roles. Engaging with others can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows 10 and ITIL processes. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that outlines your technical skills and experience in troubleshooting and resolving issues. Mention your familiarity with managing incident queues and your ability to provide excellent customer service.
Highlight Security Clearance: If you have SC clearance, make sure to mention it prominently in your application. This is a key requirement for the role and can set you apart from other candidates.
Showcase Relevant Skills: In your application, emphasise your experience with hardware asset management, device deployment, and support for Microsoft Teams and SharePoint. These skills are crucial for the position and should be clearly articulated.
How to prepare for a job interview at LA International
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting various systems, especially Windows 10 and network devices. Highlight specific examples where you've resolved technical issues efficiently, as this will demonstrate your capability to handle the responsibilities of the role.
✨Understand ITIL Processes
Familiarise yourself with ITIL processes and be ready to explain how you've applied them in previous roles. This knowledge is crucial for managing incident queues and ensuring a smooth operation of IT services.
✨Demonstrate Customer Service Skills
Since the role involves handling calls with customers and VIP users, emphasise your customer service experience. Share examples of how you've managed difficult situations or provided exceptional support to end-users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when diagnosing and resolving technical issues, as this will showcase your analytical abilities and approach to troubleshooting.
