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- Tasks: Review and route documents, provide data entry support, and ensure operational accuracy.
- Company: FedPoint creates digital benefits marketplaces for federal and military customers, part of John Hancock.
- Benefits: Enjoy a hybrid work schedule, professional development, wellness programs, and volunteer opportunities.
- Why this job: Join a dynamic team where your contributions matter and career growth is supported.
- Qualifications: 2+ years in insurance operations preferred; strong data entry and organisational skills required.
- Other info: Temporary role until January 2026 with flexible start times.
Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.
Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.
FedPoint is looking for a detail-oriented, highly organized Document Imaging Specialist to join our team on a temporary basis through January 2026. In this role, you’ll be essential to the smooth flow of operations by reviewing, identifying, and routing incoming documents, emails, faxes, and scans. You’ll also provide data entry support and help ensure accuracy across multiple systems and lines of business.
What You’ll Do:
Review and distribute incoming communications (mail, email, faxes)
Identify document type, work type, and enrollee information
Enter data into internal systems with speed and accuracy
Route misdirected items and collaborate with various operational teams
Monitor document volume and escalate system issues as needed
What You Bring:
2+ years of experience in insurance operations (preferred)
Strong data entry and organizational skills
Familiarity with MS Excel, Word, and SharePoint (preferred)
Ability to prioritize, multitask, and meet deadlines
Great communication and problem-solving skills
A collaborative mindset and self-starter attitude
Compensation: $18-20/hr
Location: Portsmouth, NH
Schedule: Monday – Friday In person until fully trained (about 1 month) then HYBRID 2 days per week in the office – 40 hours per week – (Start times can be flexible 5am-9am)
Temporary role will last through January 2026
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You\’ll have the opportunity to make a significant impact while honing your skills and advancing your career.
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Document Imaging specialist employer: FedPoint
Contact Detail:
FedPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Document Imaging specialist
✨Tip Number 1
Familiarise yourself with the specific tools and software mentioned in the job description, such as MS Excel, Word, and SharePoint. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in insurance operations or similar roles. Be prepared to discuss specific examples of how you've handled document management and data entry tasks efficiently in past positions.
✨Tip Number 3
Showcase your organisational skills by preparing a brief overview of how you prioritise tasks and manage deadlines. This will help illustrate your ability to handle the fast-paced environment described in the job listing.
✨Tip Number 4
Research FedPoint's mission and values, and be ready to discuss how your personal goals align with their culture of career growth and work-life balance. This will demonstrate your genuine interest in the company and the role.
We think you need these skills to ace Document Imaging specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Document Imaging Specialist position at FedPoint. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in insurance operations or data entry. Use specific examples to demonstrate your organisational skills and attention to detail, as these are crucial for the role.
Showcase Technical Skills: Mention your familiarity with MS Excel, Word, and SharePoint in your application. If you have any certifications or training related to these tools, be sure to include them to strengthen your candidacy.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss how your skills align with FedPoint's mission and culture, and express your desire to contribute to their success.
How to prepare for a job interview at FedPoint
✨Know the Company
Before your interview, take some time to research FedPoint. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise your 2+ years of experience in insurance operations. Be prepared to discuss specific examples of how your skills in data entry and document management have contributed to previous roles.
✨Demonstrate Organisational Skills
As a Document Imaging Specialist, being detail-oriented and organised is crucial. Prepare to share instances where you've successfully managed multiple tasks or projects, showcasing your ability to prioritise and meet deadlines.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, the tools they use for document management, or opportunities for professional development. This shows that you are proactive and genuinely interested in the role.
