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- Tasks: Lead the housekeeping team, ensuring a clean and welcoming environment for guests.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations across North England and Wales.
- Benefits: Enjoy paid breaks, 50% off food, and £1 stays during off-peak months.
- Why this job: Be part of a team that values respect, warmth, and making people happy in a beautiful setting.
- Qualifications: Excellent communication skills and a passion for guest service are essential.
- Other info: Colleague accommodation available; watch Victorija’s video to learn more about our roles.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.
How we say thank you!
• Celebrate your birthday with an extra paid holiday.
• Build your future with support from our Lead-Inn development program.
• Take the time you need to rest and recharge; Paid Breaks are on us.
• Enjoy 50% off food at any of our Inns
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings
• It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme
• Tronc (…that’s tips to me and you)
• Contribute to a company that gives back through our Give-inn back scheme
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Located on the shores of Coniston Water, this classic Lakeland slate building offers sensational views of the lake and surrounding fells. Recently restored to its former glory, it stands as a stunning landmark with the tranquil waters just a short walk away, providing the perfect backdrop for those looking to enjoy the natural beauty of the Lake District.
You’ll Fit Right Inn
As Head Housekeeper, you’ll bring your friendly, detail-oriented nature to the role, ensuring a spotless, welcoming environment. Calm under pressure, you’ll exceed guest expectations by reacting promptly to requests and maintaining high standards throughout.
As part of the Housekeeping team, you’ll guide with professionalism, punctuality, and a keen eye for detail. Your duties will include overseeing the cleaning of rooms and public areas, promptly reporting maintenance issues, managing linen and supplies, and training new and existing staff. You’ll follow safety guidelines, work closely with the team to create memorable visits, and provide regular updates to the General Manager to ensure smooth operations.
If you have excellent communication skills, a passion for delivering exceptional guest service, and the ability to lead by example, then we think you’ll fit right inn…
This role gives Victoriija the opportunity to lead a team and still have time for personal interests. Watch Victorija’s video to learn more about our housekeeping roles. https://careers.inncollectiongroup.com/join-inn
This role comes with the added benefit of colleague accommodation – click the link to learn more https://careers.inncollectiongroup.com/live-inn
Head Housekeeper - Live In employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper - Live In
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with their mission.
✨Tip Number 2
Highlight your leadership skills and experience in managing a team. Be prepared to discuss specific examples of how you've successfully led a housekeeping team or similar roles, showcasing your ability to maintain high standards under pressure.
✨Tip Number 3
Research the location of the role, Coniston Water, and its surrounding areas. Being knowledgeable about the local attractions and the beauty of the Lake District can help you connect with the interviewers and show your enthusiasm for the position.
✨Tip Number 4
Prepare to discuss how you would handle guest requests and complaints. Providing examples of your problem-solving skills and your commitment to exceptional guest service will demonstrate that you are the right fit for this role.
We think you need these skills to ace Head Housekeeper - Live In
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of the Head Housekeeper position. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise your leadership abilities, attention to detail, and any previous housekeeping or hospitality experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention specific examples of how you have exceeded guest expectations in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head Housekeeper role.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create a welcoming environment for guests in previous roles.
✨Demonstrate Attention to Detail
As a Head Housekeeper, attention to detail is crucial. Be prepared to discuss how you ensure high standards in cleanliness and organisation. You might even want to mention any systems or checklists you use to maintain these standards.
✨Highlight Leadership Experience
Since this role involves leading a team, be ready to talk about your leadership style. Share experiences where you've successfully trained or managed staff, and how you handle challenges within a team setting.
✨Prepare Questions About Company Culture
The Inn Collection Group values warmth and respect, so come prepared with questions that show your interest in their culture. Ask about team dynamics or how they celebrate successes, which will demonstrate your alignment with their core values.
