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- Tasks: Supervise daily operations at Hams Hame Pub & Grill, ensuring exceptional customer service.
- Company: Join the award-winning Old Course Hotel, a top golfing destination in Scotland.
- Benefits: Enjoy free meals, gym access, and discounts across the resort.
- Why this job: Be part of a passionate team creating memorable experiences in a stunning location.
- Qualifications: Previous pub or restaurant experience and excellent communication skills required.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 25000 - 32000 £ per year.
About Us
At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.
Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.
Why Join Our Team?
With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.
We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught! Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.
We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.
Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access.
Our benefits don’t end there, in your spare time, we also offer free access to The Duke’s golf course and superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.
A career at Old Course Hotel, what’s not to love?
*All benefits subject to availability
About the Role
A rare and exciting opportunity has arisen for an experienced supervisor for our popular Pub, Hams Hame.
Hams Hame is nestled beneath the iconic Hamilton Grand building, next to the 18th green of the world’s most famous golf course.
Hams Hame Pub & Grill is a fabulous venue offering outstanding Scottish cuisine that showcases the best ingredients in an informal setting, where you can also watch sport on TV. Hams Hame is also the perfect place to stop and sample the heart-warming selection of teas, coffees and hot chocolate – perfect for a pre-match warmer or after a blast on West Sands Beach!
This is an amazing opportunity for the right candidate who has bar or restaurant experience.
Your responsibilities will include;
- Delivering exceptional customer service to all customers
- Greeting customers, processing orders by telephone and ensuring all orders are delivered following IQA standards.
- Ensure the cleanliness of the outlet, before, during and after service by ensuring they are in accordance with the standards of practice.
- Have a full understanding of the composition of all dishes on menu, as per specifications.
- Support and coach associates to promote and maintain a high level of guest service in line with IQA, Visit Scotland, AA and standards.
- Be present at regular departmental training sessions, pre-service meetings and operational meetings.
- Be conversant with the hotel’s health and safety procedures, accident reporting procedures, safety rules, first aid arrangements, how to report unsafe conditions, licensing law, fire equipment, evacuation procedures, protective clothing, sickness, and disciplinary procedures.
To be successful in this role you will have the following qualities and experience:
- Previous experience working in a pub or restaurant.
- Excellent interpersonal and communication skills who will remain calm, efficient, and reliable.
- Someone who will look after customers needs ensuring they have a memorable visit.
- A passion to grow sales by making sound decision.
- A Personal License Holder is preferred
Hours
Permanent, Full Time, 40hrs over 5 days
Salary
£29,176.19 per annum
Benefits
- Free meals and drinks in our complimentary staff canteen
- Discounts across the resort including in our restaurants, room rates, pro shop and golf course
- Wider group discounts within Kohler group.
- Free access to our on-site gym and spa facility.
- Free access to our The Dukes Championship Golf Course
- 24/7 access to the Employee Assistance Programme
The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.
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Supervisor - Hams Hame Pub & Grill employer: Sterling Kohler
Contact Detail:
Sterling Kohler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Hams Hame Pub & Grill
✨Tip Number 1
Familiarise yourself with the Old Course Hotel's ethos and values. Understanding their commitment to personalised guest experiences will help you align your answers during any interviews, showcasing that you share their passion for exceptional service.
✨Tip Number 2
Highlight your previous experience in the hospitality industry, especially in pubs or restaurants. Be ready to discuss specific situations where you delivered outstanding customer service or resolved issues effectively, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your knowledge of Scottish cuisine and local beverages. Showing enthusiasm and understanding of the menu at Hams Hame Pub & Grill can set you apart from other candidates and indicate your readiness to engage with customers.
✨Tip Number 4
Network with current or former employees of the Old Course Hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a positive impression during the hiring process.
We think you need these skills to ace Supervisor - Hams Hame Pub & Grill
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Supervisor position at Hams Hame Pub & Grill. Tailor your application to highlight relevant experience in customer service and hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of the Old Course Hotel's values. Mention specific experiences that demonstrate your ability to deliver exceptional customer service and work effectively in a team.
Highlight Relevant Experience: In your CV, emphasise any previous roles in pubs or restaurants, focusing on your achievements and how you contributed to guest satisfaction. Use quantifiable examples where possible, such as improvements in customer feedback or sales growth.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at Sterling Kohler
✨Showcase Your Customer Service Skills
As a supervisor at Hams Hame, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to remain calm and efficient under pressure.
✨Demonstrate Your Knowledge of the Menu
Familiarise yourself with the menu items and their ingredients before the interview. Being able to discuss the dishes confidently will show your passion for the role and your commitment to providing a memorable dining experience.
✨Emphasise Team Leadership Experience
Since the role involves supporting and coaching associates, be ready to discuss your leadership style and any relevant experiences. Share how you've motivated team members in the past and contributed to a positive work environment.
✨Understand Health and Safety Protocols
Knowledge of health and safety procedures is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you ensure compliance in a busy pub or restaurant setting. This will demonstrate your professionalism and commitment to guest safety.
