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For Companies At a Glance
- Tasks: Lead a team, mentor others, and enhance customer experiences in a vibrant retail environment.
- Company: Join Rituals, a brand dedicated to making people feel good through luxury products and exceptional service.
- Benefits: Enjoy a competitive salary, performance bonuses, product discounts, and continuous training opportunities.
- Why this job: Be part of a passionate team that values diversity, inclusion, and creating memorable customer experiences.
- Qualifications: 1+ year as a Supervisor or Team Leader, strong motivation, customer-service mindset, and problem-solving skills.
- Other info: Work in a supportive atmosphere where your growth and well-being are prioritised.
The predicted salary is between 24000 - 36000 £ per year.
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You are a master of Rituals selling ceremonies, with the product expertise to match. Continue to grow with Rituals, the brand that’s dedicated to making people feel good.
You are all about customer experience
As a Rituals Expert, you’re part of our in store teams and our international community of Rituals Experts. You are a true brand ambassador, listening to our customers’ needs and advising them on which of our products are the perfect match for them. At the same time, you are a role model and mentor to the Rituals Advisors in your shop. Being a Rituals Expert means being a lead sales associate with ambitions of expanding your professional skill set in luxury retail and cosmetics.
All of these characteristics are what make you the ideal Rituals Expert . You give new meaning to the words \’aim big, act small\’ by:
Working as the lead Rituals Advisor alongside your Store Manager, Assistant Store Manager and other Rituals Advisors to reach your personal goals and the goals for your store.
Interacting directly with customers to ensure an optimal customer experience
Mentoring and supporting Rituals Advisors
Keeping the store clean and tidy at all times, in line with company standards so that our products are always presented according to Rituals visual merchandising guidelines
In addition, you will enhance your and your teams knowledge of our rituals, products and treatments, and continue to expand your expertise and luxury retail skills through our extensive training program.
Join our team
At your store, you work together with passionate and enthusiastic colleagues. Just like you, they take a quality-orientated approach to customer service. You will notice that, especially in their dedication to creating a unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in Class, Authentic and full of lots of energy.
Working as a Rituals Expert motivates you to be the best version of yourself, and it is an absolute pleasure to work with a diverse and high performing team with great personalities that achieve an exceptional guest experience. – Pippa, Bicester Village Rituals Expert (Supervisor)
From the very first day I came to Rituals, I felt welcomed and supported straight away. I became part of the family.Throughout my journey so far, I have had massive support from my manager who always tries to understand my expectations and supports me in achieving my goals. My team always provide me with good energy, loads of laughter and we share a long long list of unforgettable moments. This is how you make memories and build connections that last a lifetime!The company values, especially their care for our planet and environment align with my own, which makes working here even better! Rituals is definitely a great place to be! – Karolina, Covent Garden Rituals Expert (Supervisor)
This is you
High on energy, low on ego and with a little bit of humour. You are also \’one of a kind\’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as a Rituals Expert you are professional and excited about our brand. You know how to share that excitement with your team members and our customers. And on top of that, you have:
at least 1 year experience as either a Supervisor or Team Leader
strong motivation to reach performance targets
a customer-service mentality and team-player’s work ethic
decision making and problem-solving skills
eye for detail, organised and structured
A guide to your benefits
If you feel good, our customers feel good. That’s why, as a Rituals Expert, based on a 40-hour work week, you get:
a competitive salary and performance related bonus.
Quarterly product allocation plus 30% discount on our products.
opportunities to continuously develop yourself by attending training sessions and courses.
Your path to a new career
Grow with us as a Rituals Expert. Show your ambitions by turning your store into the kind of place where our customers love to shop.
DIVERSITY AND INCLUSION
At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.
It fuels our innovation and connects us closer to our customers and the communities we serve.
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Supervisor employer: Rituals
Contact Detail:
Rituals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with Rituals' product range and brand values. Understanding their philosophy and the unique selling points of their products will help you connect with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully mentored or supported team members in previous roles. This will highlight your ability to be a role model for the Rituals Advisors.
✨Tip Number 3
Prepare to discuss your customer service experiences, particularly how you've created memorable experiences for customers. This aligns with Rituals' focus on exceptional customer service and will demonstrate your fit for the role.
✨Tip Number 4
Research the latest trends in luxury retail and cosmetics. Being knowledgeable about industry trends will not only impress your interviewers but also show your commitment to continuous learning and development in the field.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Supervisor at Rituals. Highlight your experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job description. Emphasise your ability to mentor others and your customer-service mentality.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Rituals brand and your commitment to providing an exceptional customer experience. Use specific examples from your past roles to demonstrate your suitability.
Showcase Your Personality: Rituals values authenticity and energy. Let your personality shine through in your application. Share anecdotes that illustrate your teamwork, problem-solving skills, and how you connect with customers.
How to prepare for a job interview at Rituals
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Rituals and its products during the interview. Share personal experiences with their products and how they align with your values, especially regarding customer experience and well-being.
✨Demonstrate Your Mentoring Skills
Since the role involves mentoring other team members, be prepared to discuss your previous experiences in leadership or supervisory roles. Highlight specific examples where you successfully guided or supported others in a retail environment.
✨Emphasise Customer-Centric Mindset
Prepare to discuss how you prioritise customer service in your work. Share examples of how you've gone above and beyond to ensure a positive customer experience, as this is crucial for the role of a Rituals Expert.
✨Be Ready to Discuss Problem-Solving
Think of scenarios where you've faced challenges in a retail setting and how you resolved them. This will showcase your decision-making skills and ability to handle difficult situations, which are key attributes for a Supervisor.
