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- Tasks: Become the go-to expert for Microsoft Dynamics 365, optimising workflows and enhancing CRM systems.
- Company: Join a century-old membership organisation dedicated to supporting business professionals.
- Benefits: Enjoy flexible hybrid working, 28 days holiday, and a supportive team culture.
- Why this job: Make a real impact on CRM strategy while working in a mission-driven environment.
- Qualifications: Strong experience with Microsoft Dynamics 365 and Power BI; communication skills are key.
- Other info: Extra days off for personal causes and access to 24/7 health support.
The predicted salary is between 36000 - 60000 £ per year.
CRM Business Analyst/Developer (Microsoft Dynamics) Salary: Up to £50,000 Location: Hybrid (City of London) – 3 days in-office Industry – Membership Organisation Join a purpose-driven organisation transforming its CRM strategy Our client is a respected, membership professional body with 100 years of heritage in supporting business professionals. They’re on a mission to elevate how data, systems, and technology drive decision-making across their organisation. Following a major Dynamics 365 implementation, they’re now looking for a hands-on CRM Business Analyst to help unify data, optimise processes, and empower teams through better use of systems. With influence across multiple departments and leadership visibility, this is an ideal role for someone who enjoys ownership, variety, and driving tangible improvements in a mission-led environment. The CRM Business Analyst will… Act as the in-house Dynamics 365 expert, optimising workflows and configurations without reliance on agencies Own the roadmap for CRM enhancements, ticket triaging, user adoption, and system governance Work cross-functionally to deliver reporting and dashboarding consistency via Power BI Provide internal training, documentation, and stakeholder support to drive system confidence Lead process audits, identify automation opportunities, and embed scalable CRM improvements Essential Skills Strong hands-on experience with Microsoft Dynamics 365 (workflows, configuration, ticketing) Power BI reporting and dashboard building Good experience with FetchXml would be ideal! Strong communication and stakeholder influencing skills Data integrity and governance best practices (GDPR awareness) Experience running CRM-related projects or systems improvement initiatives SQL Skills are preferred but not essential. Benefits Direct influence on business-wide transformation and tech strategy Supportive, values-driven team culture with strong leadership Commitment to internal development and knowledge sharing Work for a meaningful membership organisation in the professional services sector Flexible hybrid working (3 days in office – Bank/Moorgate/St Paul) Work 35h week 28 days holiday up to 6.5% pension contribution Life assurance Extra days off for house move or to support your cause. 24/7 confidential health support Access to digital health services Fitness-service account for meditation, yoga or fitness sessions Explore this unique opportunity to transform CRM adoption and strategy in the not-for-profit sector. Submit your CV now to be considered for a role that combines technical impact and mission-led purpose. At 3Search, we are committed to promoting equality of opportunity for all employees and job applicants.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Relationship Management Developer employer: 3Search
Contact Detail:
3Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Developer
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and its functionalities. Since the role requires you to be the in-house expert, having hands-on experience and understanding of workflows and configurations will set you apart from other candidates.
✨Tip Number 2
Brush up on your Power BI skills, especially in reporting and dashboard building. Being able to demonstrate your ability to deliver consistent reporting will show that you can contribute effectively to the organisation's data-driven decision-making.
✨Tip Number 3
Network with professionals in the CRM and membership organisation sectors. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss your experience with stakeholder management and communication. This role involves working cross-functionally, so showcasing your ability to influence and support various teams will be crucial during interviews.
We think you need these skills to ace Customer Relationship Management Developer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the CRM Business Analyst/Developer position. Familiarise yourself with Microsoft Dynamics 365 and how it applies to the role.
Tailor Your CV: Customise your CV to highlight your experience with Microsoft Dynamics 365, Power BI, and any relevant projects you've worked on. Emphasise your communication skills and ability to influence stakeholders, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mission-driven environment of the organisation. Mention specific examples of how you've optimised processes or improved systems in previous roles, particularly related to CRM.
Highlight Relevant Skills: In your application, be sure to mention your hands-on experience with workflows, configurations, and ticketing in Microsoft Dynamics 365. If you have experience with FetchXml or SQL, include that as well, as it will strengthen your application.
How to prepare for a job interview at 3Search
✨Showcase Your Dynamics 365 Expertise
Make sure to highlight your hands-on experience with Microsoft Dynamics 365 during the interview. Be prepared to discuss specific workflows and configurations you've optimised, as this role requires you to be the in-house expert.
✨Demonstrate Your Reporting Skills
Since Power BI reporting is a key part of the job, come ready to talk about your experience with building dashboards and delivering consistent reporting. If possible, bring examples of your previous work to illustrate your capabilities.
✨Communicate Effectively
Strong communication and stakeholder influencing skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing how you've collaborated with different departments in past projects.
✨Understand Data Governance
Familiarise yourself with data integrity and governance best practices, particularly GDPR awareness. Be prepared to discuss how you've ensured data quality and compliance in previous roles, as this will be crucial for the organisation's CRM strategy.
