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- Tasks: Greet guests, manage bookings, and ensure a smooth spa experience.
- Company: Join Bannatyne Group, a leader in health and wellness.
- Benefits: Enjoy flexible hours, free gym membership, and discounted spa treatments.
- Why this job: Be the first point of contact, creating memorable experiences in a serene environment.
- Qualifications: Strong communication skills and a passion for wellness; experience preferred but not essential.
- Other info: Opportunities for career development and staff awards await you!
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Job Title : Spa Receptionist
Hours : 12 per week
Rate of Pay : £ per hour
Location : Hastings
Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne Group, a leader in the health and wellness, is looking for a welcoming and efficient Spa Receptionist to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
B-Fed – complimentary lunch or breakfast.
Flexible schedule.
28 days annual leave increases with tenure.
Free gym membership.
Complimentary gym membership for another person (after 2 years service).
Discounted Spa Treatments – 30%
Discounted Spa Goods – 20% ELEMIS Products.
Discounted Meals and Beverages – 50% cafe/bar.
Career & Personal Development training.
Mental Health, Well-Being and EAP Services.
Length of Service Awards.
Staff Awards and Bonuses.
Discounted entertainment and shopping.
A typical day in the life of a Spa Receptionist:
Greet and welcome guests with a friendly and professional demeanour.
Manage spa bookings and appointments, ensuring a smooth scheduling process.
Handle guest inquiries providing information about spa services, treatments and products.
Process payments and manage the reception area efficiently.
Assist with the promotion of spa services, special offers and retail products.
Ensure the reception area is clean, tidy and inviting at all times.
Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
What we are looking for:
Have strong interpersonal and communications skills and a customer focused attitude.
A genuine passion for health, wellness and customer service.
Excellent organisational skills and multitasking abilities.
The ability to establish rapport, build trust and demonstrate credibility.
Ability to work flexible hours, including weekends and holidays.
It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the spa or hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.
Why Bannatyne?
Bannatyne Group is synonymous with excellence in the health and wellness industry. As a Spa Receptionist, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.
Ready to be the face of Bannatyne and create memorable experiences for our guests? Apply now and join our welcoming team
Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!
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Spa Receptionist employer: Bannatyne
Contact Detail:
Bannatyne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the Bannatyne Group and its values. Understanding their commitment to health and wellness will help you align your responses during any interviews, showcasing your passion for the industry.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Spa Receptionist. This will prepare you to handle guest inquiries and manage bookings efficiently, demonstrating your readiness for the role.
✨Tip Number 3
Network with professionals in the wellness and hospitality sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals to help you land the job.
✨Tip Number 4
Showcase your organisational skills by creating a mock schedule for spa appointments. This will not only demonstrate your ability to multitask but also give you practical experience to discuss during your interview.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or receptionist roles. Emphasise any skills related to organisation, communication, and wellness that align with the Spa Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness. Mention specific experiences where you provided exceptional customer service and how you can contribute to creating memorable experiences for guests.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, organisational abilities, and any experience with booking systems. These are crucial for the role and should be front and centre in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a Spa Receptionist.
How to prepare for a job interview at Bannatyne
✨Show Your Warm Personality
As a Spa Receptionist, your warm and welcoming nature is crucial. Make sure to smile and engage with the interviewer, demonstrating your ability to create a friendly atmosphere for guests.
✨Highlight Your Organisational Skills
Discuss your experience with managing schedules and bookings. Provide examples of how you've successfully handled multiple tasks at once, as this role requires excellent organisational abilities.
✨Demonstrate Customer Service Passion
Share specific instances where you went above and beyond for a customer. This will show your genuine passion for providing exceptional service, which is key in the wellness industry.
✨Familiarise Yourself with Spa Services
Before the interview, research the spa services offered by Bannatyne Group. Being knowledgeable about their treatments and products will help you answer questions confidently and show your enthusiasm for the role.
