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- Tasks: Lead the sales team and manage store operations to achieve targets.
- Company: Join a dynamic retail environment focused on customer experience and team development.
- Benefits: Enjoy opportunities for growth, coaching, and a vibrant work culture.
- Why this job: Be part of a team that values passion, energy, and customer satisfaction.
- Qualifications: Retail management experience and strong coaching skills are essential.
- Other info: This role may involve additional responsibilities as needed.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview: Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved
Deputising Store Manager absence when required.
Dimensions
Financial: Store KPIs
People: indirectly lead the store team members
Impact: Impacts on the consumer experience in store and on the achievement of the stores KPIs
Responsibilities
• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
Qualifications:
• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team development
• Good experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising
This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.
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Sales & Service Manager employer: Clarksoutlet
Contact Detail:
Clarksoutlet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Manager
✨Tip Number 1
Familiarise yourself with our store's KPIs and customer satisfaction metrics. Understanding these will help you demonstrate your ability to drive sales and improve the customer experience during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached and developed a team in the past. This will highlight your capability to inspire and motivate others, which is crucial for this role.
✨Tip Number 3
Research effective visual merchandising techniques and be ready to discuss how you can implement them in our store. This knowledge will demonstrate your proactive approach and understanding of creating an engaging shopping environment.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks in a busy retail environment. Being able to articulate your strategies for managing multiple responsibilities will show that you're ready to take on the challenges of this role.
We think you need these skills to ace Sales & Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail management experience, particularly in leading teams and achieving sales targets. Use specific examples that demonstrate your coaching skills and ability to motivate others.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, such as improving customer experience and managing store operations.
Showcase Your Communication Skills: Since effective communication is key for this role, ensure your application reflects your ability to convey clarity and inspire a team. Use clear and concise language throughout your application materials.
Highlight Your Commercial Acumen: Demonstrate your understanding of commercial skills by including examples of how you've previously exceeded sales targets or improved store performance. This will show that you can contribute to the company's KPIs effectively.
How to prepare for a job interview at Clarksoutlet
✨Showcase Your Leadership Skills
As a Sales & Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully coached team members in the past and how you can inspire them to achieve sales targets.
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you have met or exceeded KPIs in previous positions and how you plan to do so in this role.
✨Demonstrate Customer Focus
The consumer experience is crucial. Prepare to discuss how you've used customer feedback to improve service and operations in your previous roles. Highlight any specific strategies you've implemented to enhance customer satisfaction.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is part of the role, brush up on best practices and be prepared to share your experiences. Discuss how you've created appealing shopping environments that drive sales and engage customers.
