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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various club areas.
- Company: Join a vibrant club that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and generous discounts.
- Why this job: Be part of a supportive team that prioritises customer care and personal development.
- Qualifications: Experience in customer service, strong communication skills, and cash handling required.
- Other info: Must be 18+ to apply.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Wallsend Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, emphasise your ability to build rapport and connect with customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and mission at StudySmarter, and think about how your personal values align with them. This will help you convey genuine enthusiasm for the role during any interactions.
✨Tip Number 3
Be prepared to discuss your flexibility. Since the role requires working evenings and weekends, be ready to talk about your availability and willingness to adapt to different shifts. This shows that you're committed and ready to contribute.
✨Tip Number 4
Highlight your experience with cash handling and numeracy. If you've worked in a similar environment before, be sure to mention your familiarity with cash registers or financial transactions. This will reassure us of your capability in managing money responsibly.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work as a Customer Assistant and how your skills align with the company's values, particularly in caring for people.
Showcase Communication Skills: In your application, emphasise your outstanding communication skills. Provide examples of how you've adapted your communication style in different situations to ensure effective interactions with customers.
Highlight Flexibility and Teamwork: Demonstrate your flexibility and willingness to take on various tasks within the club. Mention any previous experiences where you successfully worked as part of a team and contributed to a positive environment.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail settings. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing excellent service, showing that you can balance customer care with company guidelines.
