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For Companies At a Glance
- Tasks: Provide exceptional customer service while cooking and serving food.
- Company: Join a supportive team at Lincoln Club, focused on growth and wellbeing.
- Benefits: Enjoy flexible hours, mental health support, staff discounts, and 4 weeks annual leave.
- Why this job: Be yourself in a fun environment that values your contributions and offers learning opportunities.
- Qualifications: Experience in customer service, strong communication skills, and must be 18+.
- Other info: Evening and weekend shifts available, with a focus on creating a safe gambling environment.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our Lincoln Club offering a 16 hour contract. This will include evening and weekend shifts with finish times up to 1am. You will need to be comfortable cooking and serving food and ideally have experience of this.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant - Cook employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Cook
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles, especially in hospitality or retail settings.
✨Tip Number 2
Familiarise yourself with the company culture and values. Highlight how your personal values align with theirs, particularly around caring for people and providing exceptional service.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability. Since the role involves various tasks across the club, be ready to explain how you can handle different responsibilities and work well under pressure.
✨Tip Number 4
Demonstrate your understanding of the importance of a safe gambling environment. Be prepared to talk about how you would ensure compliance with company policies while maintaining a friendly atmosphere for customers.
We think you need these skills to ace Customer Assistant - Cook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or retail. Emphasise any cooking or food service experience you have, as this is a key part of the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Soft Skills: In your application, focus on your communication skills and ability to build rapport with customers. These are crucial for the Customer Assistant role, so provide examples of how you've demonstrated these skills in the past.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work in a supportive environment where you can learn and grow. Let them know why you want to be a part of their team and how you align with their values.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles, especially in hospitality or retail settings.
✨Demonstrate Flexibility
The role requires you to be adaptable across various tasks. Highlight your willingness to take on different responsibilities and provide examples of times when you've successfully juggled multiple duties.
✨Emphasise Your Experience
If you have experience in cooking and serving food, make sure to mention it. Discuss any relevant training or certifications you have, as well as your comfort level in a kitchen environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and customer service approach. Think about how you would handle difficult situations or ensure a safe gambling environment, and be ready to discuss these scenarios.
