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- Tasks: Help users with software issues and provide solutions for accounting and real estate teams.
- Company: Join a dynamic team focused on client accounting and real estate management.
- Benefits: Gain valuable experience in tech support while working in a collaborative environment.
- Why this job: Perfect for tech-savvy individuals looking to make an impact and improve processes.
- Qualifications: No prior experience required; just a willingness to learn and help others.
- Other info: This role offers a chance to grow your skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
JOB SUMMARY Provides support and technical assistance to users for basic issues related to a variety of software applications while meeting defined service level expectations. Identifies issues, researches causes and provides solutions for Client Accounting and Real Estate Management teams. ESSENTIAL DUTIES AND RESPONSIBILITIES Responds to requests for assistance with a variety of accounting software packages used by Client Accounting services and Real Estate Management teams. Documents issues, resolution or other actions using incident management system. Resolves requests for basic software support. Escalates requests requiring greater level of expertise. Performs security and data reviews to ensure compliance with established policies and procedures. Supports client and internal projects as directed by supervisor. Provides input into process improvement efforts based on client incidents. Performs other duties as assigned. SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position
Contract Support employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support
✨Tip Number 1
Familiarize yourself with common accounting software packages that are used in Client Accounting and Real Estate Management. Understanding the basics of these tools will help you demonstrate your technical knowledge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss how you've identified issues and provided solutions in past roles, as this is a key part of the job.
✨Tip Number 3
Show your ability to work under pressure by sharing examples of how you've managed multiple requests or projects simultaneously. This will highlight your organizational skills and ability to meet service level expectations.
✨Tip Number 4
Be ready to discuss any experience you have with incident management systems. If you can demonstrate familiarity with documenting issues and resolutions, it will set you apart from other candidates.
We think you need these skills to ace Contract Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contract Support position. Understand the essential duties and responsibilities, as well as the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have with software support, incident management systems, or client services. Use specific examples to demonstrate your problem-solving skills and ability to meet service level expectations.
Showcase Technical Skills: Mention any relevant technical skills or software applications you are familiar with that relate to accounting or real estate management. This will show that you have the necessary background to assist users effectively.
Tailor Your Cover Letter: Write a personalized cover letter that addresses how your skills and experiences align with the needs of the Client Accounting and Real Estate Management teams. Be sure to express your enthusiasm for the role and the company.
How to prepare for a job interview at CBRE Local UK
✨Understand the Software Landscape
Familiarize yourself with the accounting software packages mentioned in the job description. Being able to discuss your experience or knowledge of these tools will show that you're prepared and capable of providing the necessary support.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've identified issues and provided solutions in previous roles. Highlighting your analytical skills and ability to troubleshoot will be crucial for this position.
✨Showcase Your Communication Skills
Since the role involves assisting users, effective communication is key. Practice explaining technical concepts in simple terms, as you may need to assist clients who are not tech-savvy.
✨Be Ready to Discuss Compliance
Understand the importance of security and data reviews in the context of compliance. Be prepared to discuss any relevant experience you have in ensuring adherence to policies and procedures.
