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- Tasks: Maximise online sales and enhance customer experience on our website and app.
- Company: Mamas & Papas is a leading retailer of nursery and baby products, dedicated to supporting new parents.
- Benefits: Enjoy 33 days holiday, flexible working, and significant staff discounts.
- Why this job: Join a passionate team making a real difference in the lives of new parents.
- Qualifications: Ecommerce Trading or Merchandise background with a proven track record in online sales.
- Other info: Hybrid working model with a vibrant office culture and supportive policies.
The predicted salary is between 28800 - 43200 £ per year.
Our Digital / Ecommerce team is the core of our mamasandpapas.com website and the newly launched Mamas & Papas App. They are responsible for providing accessible, award-winning nursery and baby products and services, ensuring a seamless online shopping experience for our customers at every stage of their parenting journey.
We are growing both in the UK and internationally, and are seeking an Online Trading Manager to join our innovative Digital Department. This role focuses on maximizing online sales, conversion rates, and profit across our websites and app, by executing our retail trade calendar effectively and ensuring our online buying experience is customer-focused, commercial, and best-in-class.
The key responsibilities include:
- Owning and driving core KPIs such as CVR, Bounce Rate, AOV, Exit Rates, and Traffic, and communicating performance to the wider business while implementing improvements.
- Supporting the business in targeting year-over-year sales and profit growth.
- Managing on-site product availability and lifecycle in collaboration with buying and merchandising teams.
- Monitoring the ecommerce landscape and competitors to identify trends and growth opportunities.
- Planning and optimizing online merchandising around marketing campaigns, promotions, seasonality, and external factors to maximize sales and profitability.
- Using analytics and reporting tools to understand the customer journey, optimize sales, and define strategies.
- Keeping the website updated with offers, banners, new products, and category updates to drive sales.
- Driving the commercial performance of the Mamas & Papas app.
- Supporting and growing international sales through partner websites.
- Inspiring, developing, and managing a small team within online trade and content.
Our benefits include 33 days holiday (rising to 40), buy & sell holiday schemes, bonus schemes, pension contributions from day one, staff discounts, external discounts, health cover, family leave policies, foster care leave, bereavement support, a menopause-friendly environment, employee recognition schemes, and a focus on sustainability and future growth.
Our Head Office offers hybrid working with 3 days in the office, flexible hours, free parking, prayer & contemplation rooms, subsidized canteen, free beverages, and recreational spaces.
(NB*: All benefits are subject to individual scheme criteria and terms.)
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Online Trading Manager employer: Mamas & Papas
Contact Detail:
Mamas & Papas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Trading Manager
✨Tip Number 1
Familiarise yourself with Mamas & Papas' product range and their online presence. Understanding their offerings will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing their online trading strategies.
✨Tip Number 2
Stay updated on the latest trends in eCommerce and online merchandising. Being able to discuss current market trends and competitor strategies will position you as a knowledgeable candidate who can drive sales and profitability.
✨Tip Number 3
Network with professionals in the eCommerce field, especially those with experience in online trading or merchandising. Engaging with industry peers can provide valuable insights and potentially lead to referrals that enhance your application.
✨Tip Number 4
Prepare to discuss specific KPIs relevant to the role, such as conversion rates and average order value. Showing that you understand these metrics and how to improve them will demonstrate your readiness for the Online Trading Manager position.
We think you need these skills to ace Online Trading Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ecommerce trading or merchandise. Focus on achievements that demonstrate your ability to drive online sales and profitability, as these are key aspects of the Online Trading Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ecommerce and how you can contribute to Mamas & Papas' mission. Mention specific strategies you've used in the past to improve online sales and customer experience.
Highlight Key Performance Indicators (KPIs): When detailing your previous roles, include specific KPIs you have managed, such as conversion rates, average order value, and traffic metrics. This will show your understanding of the metrics that matter in this position.
Showcase Your Analytical Skills: Emphasise your experience with analytics tools and reporting. Discuss how you've used data to inform decisions and optimise online merchandising, as this is crucial for the role at Mamas & Papas.
How to prepare for a job interview at Mamas & Papas
✨Know Your KPIs
Familiarise yourself with key performance indicators relevant to the role, such as conversion rates, bounce rates, and average order value. Be prepared to discuss how you've successfully driven these metrics in your previous roles.
✨Showcase Your E-commerce Knowledge
Demonstrate your understanding of the e-commerce landscape, including current trends and competitor analysis. Bring examples of how you've identified growth opportunities in past positions.
✨Customer-Centric Approach
Emphasise your commitment to putting the customer first in all decision-making processes. Share specific instances where you’ve improved the customer journey or enhanced user experience on an online platform.
✨Team Leadership Experience
If applicable, highlight your experience in managing and developing teams. Discuss your leadership style and how you inspire others to achieve sales and performance goals.
