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For Companies We are looking to recruit a Claims Administrator within our TPA team, based in our Bristol office on a hybrid basis. The role involves providing first class customer service to our customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion.
Key Skills:
- Excellent degree of knowledge of property related claims and principles
- Excellent communication skills, both oral and written, including telephone manner
- High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
- Demonstrate personal and professional integrity and lead by example
- Good organisation/time management skills
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Ability to use your own initiative and have a positive/enthusiastic attitude
- Attention to detail and accuracy of information
- Minimum 2 years administration experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
- To promote and support the TCF principles
- To ensure adherence to contractual/Client SLA’s and KPI’s
The Package:
- Competitive salary
- Enhanced contributory pension
- Performance related bonus
- Flexible benefits
- Enhanced family leave
- Electric car scheme
- Voluntary benefits schemes
- Birthday holiday
- Share purchase scheme with interest free loans
Hours of work: Standard working week is 35 hours, Monday to Friday with flexibility to work from home/office.
Interested in knowing more? CLICK APPLY
Claims Administrator employer: MPJ Recruitment Ltd
Join our dynamic team as a Claims Administrator in our Bristol office, where we prioritise exceptional customer service and professional growth. Enjoy a competitive salary, flexible hybrid working arrangements, and a supportive work culture that values integrity and teamwork. With opportunities for career advancement and unique benefits like an electric car scheme and birthday holiday, we are committed to making your employment experience both meaningful and rewarding.
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
