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- Tasks: Join our CPA Team as a Property Claims Handler, managing claims and providing top-notch customer service.
- Company: Be part of a well-established business in Bolton with great career progression opportunities.
- Benefits: Enjoy a competitive salary, flexible working, enhanced pension, and unique perks like birthday holidays.
- Why this job: This role offers a chance to innovate and deliver market-leading service while working in a supportive team.
- Qualifications: Experience in property claims and a commitment to exceptional service are essential for success.
- Other info: Work hybrid with a standard 35-hour week, Monday to Friday.
Property Claims Handler Salary – £26,000 to £30,000 Mon-Fri, 9am to 5pm (Hybrid working) Bolton Do you have a experience within Property claims? Are you looking for a new opportunity to join a well established business paired with fantastic career progression? We are looking to recruit a Property Claims Handler within our CPA Team, based in one of our offices in Bolton. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of CPA, Property Claims Handler responsibilities: * To demonstrate a high level of technical quality and service delivery * To provide exceptional customer service at all times * To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions * To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed * To promote and support the TCF principles * To ensure adherence to contractual/Client SLA’s and KPI’s * To be accountable for the satisfactory resolution of any issues * The proper escalation of claims or issues either outside license or as required by company procedures * To fully, accurately and properly utilise and complete IT claims management systems, including Case Plan where appropriate The Package: * Competitive salary * Enhanced contributory pension * Performance related bonus * Flexible benefits * Enhanced family leave * Electric car scheme * Voluntary benefits schemes * Birthday holiday * Share purchase scheme with interest free loans Hours of work: * Standard working week is 35 hours, Monday to Friday with flexibility to work from home / office If this opportunity is something of interest, please apply with an up to date CV and we will be in touch shortly
Property Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Claims Handler
✨Tip Number 1
Familiarize yourself with the specific claims management systems mentioned in the job description, like Case Plan. Having a solid understanding of these tools will show your readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in providing exceptional customer service. Think of specific examples where you went above and beyond for a client, as this aligns perfectly with the role's requirements.
✨Tip Number 3
Prepare to discuss how you handle issues and escalations. The ability to resolve problems effectively is crucial, so have a few scenarios ready that demonstrate your problem-solving skills.
✨Tip Number 4
Show your commitment to teamwork by thinking of ways you've contributed positively in past roles. This could include sharing knowledge or supporting colleagues, which is essential for the collaborative environment at CPA.
We think you need these skills to ace Property Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in property claims. Use specific examples that demonstrate your technical quality and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your commitment to innovation and exceptional service. Mention how you can contribute to the CPA team and align with their values.
Highlight Relevant Skills: In your application, emphasize skills such as effective communication, problem-solving, and teamwork. These are essential for managing claims and providing excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Property Claims Handler, exceptional customer service is key. Prepare examples from your past experiences where you successfully resolved customer issues or provided outstanding service. This will demonstrate your commitment to delivering a market-leading service.
✨Understand the Technical Aspects
Familiarize yourself with the technical aspects of property claims. Be ready to discuss specific processes and how you ensure high-quality service delivery. This shows that you are knowledgeable and can handle the technical demands of the role.
✨Emphasize Team Collaboration
The role requires positive participation as a team member. Think of instances where you contributed to team success or shared knowledge with colleagues. Highlighting your collaborative spirit will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice articulating how you would manage claims proactively and resolve issues effectively, ensuring adherence to client SLAs and KPIs.
