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- Tasks: Manage daily hostel operations and enhance guest experiences.
- Company: Join a non-profit charity dedicated to helping guests explore Scotland.
- Benefits: Enjoy live-in accommodation, employee perks, and a supportive team environment.
- Why this job: Make a difference while enjoying outdoor adventures in stunning surroundings.
- Qualifications: No specific qualifications required; just a passion for hospitality and teamwork.
- Other info: Fixed-term contract until November 2025 with opportunities for career progression.
Job Reference: CLODS043 Position: Duty Supervisor Location: Cairngorm Lodge Youth Hostel, (PH22 1QY) Contract: Fixed Term Contract, Provisional start date 16/Mar/2026 until 01/Nov/2026 Hours per week: 37.5 Hours Salary: £12.82/hr Accommodation: This is a Live In position, (Note: a small weekly utility levy applies.) Do you enjoy outdoor activities and exploring your surroundings in your spare time? From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours. Hostelling is open to all. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland. As a Duty Supervisor at our Cairngorm Lodge Youth Hostel, you will live and work in the heart of the National Park. This is a role offering career development. Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location. About the role: Reporting to our Cairngorm Manager, you will: * Provide professional, efficient and effective day-to-day hostel management. * Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained. * Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner. * Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times. * Assist the Group Manager and Hostel Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland’s charitable aims and objectives. * With guidance from the Group Manager and Hostel Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel. * Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives. * Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures. In return we offer: * Membership of Hostelling Scotland – so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work. * Employee Assistance Programme * Pension and holidays * Uniform is provided Additional Information: * A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance * You must be able to provide an evidence of your right to work in the UK before starting with us. How to apply: If you would like to join us, please visit our website and apply online and to learn about how we process job applicants’ information. Closing Date: 14th February 2026 Interview: TBC Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications
Contact Detail:
Hostelling Scotland Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor
✨Tip Number 1
Familiarise yourself with the local area and the unique experiences it offers. Being knowledgeable about the surroundings can help you connect with guests and enhance their experience, which is a key part of the Duty Supervisor role.
✨Tip Number 2
Showcase your passion for hospitality and community engagement during any interactions. Highlighting your enthusiasm for creating memorable experiences for guests will resonate well with the values of Hostelling Scotland.
✨Tip Number 3
Prepare to discuss your previous experience in managing teams or working in hospitality settings. Be ready to share specific examples of how you've handled guest feedback or complaints effectively, as this is crucial for the role.
✨Tip Number 4
Network with current or former employees of Hostelling Scotland if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Duty Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Supervisor position. Tailor your application to highlight relevant experience in hospitality management and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Focus on your previous roles in hospitality, any leadership experience, and your ability to handle guest feedback and complaints effectively.
Write a Strong Cover Letter: In your cover letter, express your passion for hospitality and your enthusiasm for working with Hostelling Scotland. Mention specific examples of how you have enhanced guest experiences in past roles and your commitment to maintaining high standards.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Hostelling Scotland Head Office
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your commitment to providing excellent service and creating memorable guest experiences.
✨Demonstrate Team Spirit
Since you'll be working closely with a small team, it's crucial to showcase your ability to collaborate effectively. Prepare examples of how you've supported colleagues in previous roles and contributed to a positive work environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Duty Supervisor as outlined in the job description. Be ready to discuss how your skills align with these responsibilities, particularly in areas like guest feedback management and health and safety protocols.
✨Prepare Questions About Community Engagement
As the role involves fostering good local community relations, come prepared with questions about how the hostel engages with the community. This shows your interest in the organisation's charitable objectives and your willingness to contribute positively.
