Content Designer

Content Designer

Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices.

Salary: Negotiable, DoE, plus company benefits.

About Us

Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers.

At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow.

We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you.

Glassdoor score of 4.7
96% of our staff would recommend Triad to a friend
100% CEO approval

See for yourself some of the work that makes us all so proud:

• Helping law enforcement with secure intelligence systems that keep the UK safe
• Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting
• Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products
• Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport

Role Summary

Triad is seeking a skilled Content Designer to join our team working on meaningful public sector digital services. You'll play a critical role in creating clear, concise, user-focused content for government-facing products and services. Your work will directly support the delivery of accessible, usable, and inclusive digital experiences for citizens.

You will collaborate with multidisciplinary teams including user researchers, service designers, developers, and policy experts. You'll be expected to uphold the principles of the GOV.UK content style guide and contribute to agile delivery teams across the entire product life cycle.

Key Responsibilities

• Research & Discovery – Conduct content audits, analyse user needs, and assess the content requirements of public sector services.
• Content Strategy – Develop and manage content strategies aligned with service and user goals.
• User-Centered Design – Write and iterate content based on user research, testing feedback, and analytics.
• Collaboration – Work closely with stakeholders, designers, developers, and policy teams to ensure content meets user and business needs.
• Accessibility – Ensure content is inclusive and accessible to all users, adhering to WCAG guidelines.
• Quality Assurance – Maintain high standards of content quality and consistency across platforms.
• Agile Delivery – Contribute to agile ceremonies and work in sprint cycles to continuously improve content.

Skills and Experience

• Proven experience designing content for digital services within UK government or public sector organisations.
• Deep understanding of the GOV.UK content style guide and GDS Service Manual.
• Strong writing and editing skills, with a focus on plain English and accessibility.
• Experience conducting and applying findings from user research and usability testing.
• Familiarity with tools such as Confluence, Jira, Figma, and collaboration platforms like Miro.
• Ability to handle multiple priorities and deliver high-quality content to tight deadlines.
• Experience working in multi-disciplinary agile teams, using agile and iterative design methods.
• Comfortable liaising with stakeholders and explaining content decisions clearly and confidently.

Qualifications & Certifications

• A degree or equivalent qualification in a relevant field such as English, Communications, UX Design, or Journalism – Desirable
• Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK.

Triad's Commitment to You

As a growing and ambitious company, Triad prioritises your development and well-being:

• Continuous Training & Development: Access to top-rated Udemy Business courses.
• Work Environment: Collaborative, creative, and free from discrimination.

Benefits:

• 25 days of annual leave, plus bank holidays.
• Matched pension contributions (5%).
• Private healthcare with Bupa.
• Gym membership support or Lakeshore Fitness access.
• Perkbox membership.
• Cycle-to-work scheme.

Our Selection Process

After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for:

• An interview with our Head of UX, including a career review and cultural fit assessment.
• A workshop and interview session with our principal consultants (materials provided in advance).

We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation.

Other Information

If this role is of interest to you or you would like further information, please contact Matt Goodman and submit your application now!

Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief.

We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter and a Disability Confident Leader.