Centre Assistant - Part Time

Part-time Centre Assistant Location: Darts Farm Salary: £23,401.00 – £25,122.00 Pro Rata Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (pro rata) This is a permanent flexible hours role. This is a minimum of 4 hours per week on a Tuesday with increased hours in our peak trading periods. There will be the opportunity to pick up extra hours to cover for annual leave/ sickness absence as required. We are looking for an enthusiastic team player to join us as a Retail Assistant at our RSPB Darts Farm shop and help us deliver fantastic customer service. The main focus of the Retail Assistant role is to serve customers and ensure they have the best experience possible. You will also help maintain the retail displays, process deliveries, operate the till, and respond to visitor enquiries in a friendly and professional manner. Working in connection with our nature reserves means there’s always plenty going on and you’ll need to be prepared to deal with almost anything. You will receive full training and support on all aspects of RSPB Retail, which will enable you to drive sales, be a positive role model to the team, and an ambassador for the RSPB. Key Responsibilities: * Ensuring the retail store is delivering the highest standard of customer care. * Working with the retail management team to achieve financial targets and Key Performance Indicators to deliver against retail store goals. * Ensure the retail store is commercially merchandised and stock levels are appropriate. * Ensuring all retail admin, operating processes, security including cash handling and health and safety in the retail store adheres to RSPB procedures. * The successful candidate will be available to work during the day, and weekend and Bank Holiday working will be essential. Some evening working may be required at Christmas depending on store opening hours. Essential Qualifications, Knowledge and Skills * GCSE Maths and English or equivalent. * Computer literate. * Enthusiastic approach to work. * Excellent verbal and written communications skills. * Ability to plan and prioritise workloads. * Problem solving skills and ability to work on own initiative. * Ability to manage and respond to customer needs and feedback. * Able to build and maintain strong working relationships. * Ability to work as part of a team. Desirable qualifications, knowledge, skills, and experience * Experience of working at a retail environment/visitor attraction. * Experience of working in a sales background. * Retail certificate. * Knowledge of Health and Safety in the workplace. * Merchandising skills. * Till operation and payment handling. Closing date: 23:59, Sun, 23rd Feb 2025 We are looking to conduct interviews for this position from 17th March 2025 Interested? If you would like to apply and find out more about this position, please click the apply button to be directed to our website. As part of this application, you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application. The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974. This role is not eligible for UK Visa Sponsorship – the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. No agencies please