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- Tasks: Provide 2nd line IT support and resolve escalations in a fast-paced environment.
- Company: Join a dynamic professional services team focused on delivering top-tier IT support.
- Benefits: Enjoy a competitive salary up to 40K and excellent perks.
- Why this job: Make an impact while working with modern tech and coaching junior team members.
- Qualifications: 2+ years of experience in 2nd line IT support and expertise in Microsoft Modern Workplace.
- Other info: A full UK driving licence is required; send your CV for a quick response.
Are you a skilled 2nd Line IT Support Engineer / Desktop Support Analyst looking to make an impact in a dynamic professional services environment? Join a newly created IT Service Desk team and deliver top-tier support to end-users in a fast-paced, collaborative setting. Role – 2nd line Support Engineer aka Desktop Support Engineer, Desktop Support Analyst, IT Support Engineer Location – Bolton, Greater Manchester Salary to 40K plus excellent The Role: Provide 2nd Line Support: Resolve escalations from 1st line support, working desk-side and remotely on issues related to Microsoft 365, Azure, Active Directory, and Windows OS. Ensure Seamless Operations: Proactively identify and resolve technical issues to minimize downtime and enhance user experiences. Leverage Modern Tech: Support and manage environments using Intune, Autopilot, Teams, and other Microsoft Modern Workplace tools. Customer Excellence: Communicate effectively with end-users, including VIPs, avoiding jargon and delivering exceptional service. Coach and Share Knowledge: Support junior team members by sharing expertise and best practices. What You’ll Bring: Experience: 2+ years in a similar 2nd Line IT support role. Technical Skills: Expertise in Microsoft Modern Workplace, networking principles, PC support, firewalls, routers, and VoIP telephony. Customer Focus: Exceptional communication and relationship-building skills. Certifications: Microsoft 365 or ITIL Foundation certifications (preferred). A full UK driving licence is required.Interested? Please send a cv for a swift response
Desktop Support - 2nd line employer: hireful
Contact Detail:
hireful Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support - 2nd line
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure, and Intune. Being able to discuss your hands-on experience with these tools during the interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare examples of how you've resolved escalated issues in previous roles. Highlighting your problem-solving skills and ability to work under pressure will show that you can thrive in a fast-paced environment.
✨Tip Number 3
Since customer excellence is key, practice explaining technical concepts in simple terms. This will help you communicate effectively with end-users, including VIPs, and showcase your customer service skills.
✨Tip Number 4
If you have any relevant certifications, be sure to mention them during your discussions. Certifications like Microsoft 365 or ITIL Foundation can set you apart from other candidates and demonstrate your commitment to professional development.
We think you need these skills to ace Desktop Support - 2nd line
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd Line IT support roles. Emphasize your technical skills with Microsoft 365, Azure, and Active Directory, as well as any relevant certifications like Microsoft 365 or ITIL Foundation.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you resolved escalations or improved user experiences, showcasing your customer focus and communication skills.
Showcase Technical Expertise: Be prepared to discuss your technical knowledge in detail. Highlight your familiarity with tools like Intune, Autopilot, and Teams, and provide examples of how you've used these technologies to enhance operations.
Highlight Team Collaboration: Since the role involves coaching junior team members, include examples of how you've shared knowledge or mentored others in previous positions. This will demonstrate your ability to work collaboratively in a team environment.
How to prepare for a job interview at hireful
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure, and Active Directory. Highlight specific examples of how you've resolved technical issues in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Communicate Clearly and Effectively
Since customer excellence is key, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can communicate effectively with end-users, including VIPs.
✨Demonstrate Proactive Problem-Solving
Share instances where you proactively identified and resolved issues before they escalated. This will illustrate your ability to enhance user experiences and minimize downtime, which is crucial for a 2nd Line Support role.
✨Emphasize Team Collaboration
Discuss your experience working in a team environment and how you've supported junior team members. Highlight any coaching or mentoring you've done, as this aligns with the role's requirement to share knowledge and best practices.
