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For Companies At a Glance
- Tasks: Lead a team to implement ERP solutions and manage customer relationships.
- Company: Join a top Belgian firm revolutionising the utilities and energy sector.
- Benefits: Enjoy flexible working options and opportunities for travel in the Benelux region.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 1+ years in service delivery or project management; degree in relevant fields required.
- Other info: Fluency in Dutch is essential; experience in energy sector is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Our Belgian client, providing leading ERP solutions to the utilities and energy sector, is looking for a Dutch-speaking Service Delivery Manager to join their team.
Our client is looking for a dynamic team player, good at building bridges between business and IT, and who can bring their pragmatic, goal-oriented and quality approach to the team.
The selected Service Delivery Manager will be responsible for the support and implementation of changes at one or several customers. This implies efficient planning, stakeholder, people, risk and change management with a focus on maximizing value creation.
As a Service Delivery Manager, you will be responsible for a dedicated team of consultants. Your performance and the use of our tools, project and support methodology must ensure streamlined activities, excellent results, and high customer satisfaction.
Required skills and experience:
- At least 1 year of experience as a Service Delivery Manager or Project Manager in an IT software environment (preferably ERP)
- A university or bachelor’s degree in Applied Economic Sciences: Business engineering; Computer Science; Economics or equivalent
- Good understanding of business processes
- Strong ability to take decisions and to handle pressure
- Clear communication skills, capable of presenting and communicating difficult messages in a distinct and clear way, both internal and external.
- The necessary administration skills and you are capable to dialogue with the customer and subcontractors
- Experience in the Energy & Utilities sector is an asset
- A flexible person open for occasional travel mainly in the Benelux
Apply and send your CV, or get in touch ASAP to discuss this excellent career opportunity!
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Service Delivery Manager employer: Endeavour Recruitment Solutions
Contact Detail:
Endeavour Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the specific ERP solutions used in the utilities and energy sector. Understanding these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience as Service Delivery Managers. Engaging in conversations can provide you with insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing teams and projects under pressure. Be ready with examples that showcase your decision-making skills and how you've successfully navigated challenges in past roles.
✨Tip Number 4
Highlight your communication skills by practising how to present complex information clearly. This is crucial for a Service Delivery Manager, so consider mock interviews or discussions with friends to refine your delivery.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Delivery Manager or Project Manager in an IT software environment. Emphasise your understanding of business processes and any experience in the Energy & Utilities sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your dynamic team player attitude and your ability to build bridges between business and IT. Mention specific examples of how you've successfully managed stakeholders and delivered value in previous roles.
Highlight Communication Skills: Since clear communication is crucial for this role, provide examples in your application that demonstrate your ability to present complex information clearly and effectively, both internally and externally.
Showcase Decision-Making Abilities: In your application, include instances where you had to make tough decisions under pressure. This will illustrate your capability to handle the responsibilities of a Service Delivery Manager.
How to prepare for a job interview at Endeavour Recruitment Solutions
✨Understand the Role
Make sure you have a solid grasp of what a Service Delivery Manager does, especially in the context of ERP solutions. Familiarise yourself with the specific responsibilities mentioned in the job description, such as stakeholder management and risk assessment.
✨Showcase Your Experience
Prepare to discuss your previous experience as a Service Delivery Manager or Project Manager. Highlight specific projects where you successfully managed teams and delivered results, particularly in IT software environments.
✨Communicate Clearly
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you've effectively communicated complex ideas to both technical and non-technical stakeholders.
✨Demonstrate Flexibility
Be prepared to discuss your willingness to travel and adapt to different situations. Share examples of how you've successfully navigated changes or challenges in past roles, showcasing your pragmatic and goal-oriented approach.
