Warehouse Team Leader

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HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients\’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a Warehouse Team Leader to join our Operations Department.

If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients\’ everyday lives, then this is the opportunity for you!

Main Responsibilities

To contribute to the growth and success of the Company through building and leading the warehouse team, being accountable for ensuring key KPI\’s/quality parameters are executed and completed in a timely manner along with participation in both the hiring and performance management processes. To manage and maintain the warehouse, bringing significant business improvements, alongside training and identifying development needs. Tasks change frequently to satisfy ever-changing demands, requiring a demonstration of significant versatility and a flair for adaptability. In addition to this, a positive response to pressure is essential in a fast-paced, dynamic and varied working environment.

• Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
• Lead, motivate and coach all members of the team to ensure maximum performance.
• Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
• Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
• Ensure stock control is maintained in line with company requirements and all discrepancies are investigated.
• Assist in the recruitment of warehouse colleagues according to agreed standards to maintain appropriate staffing levels and high-quality service.
• Provide necessary training and motivation to develop a team capable of delivering exceptional service.
• Conduct regular performance evaluations and provide feedback, addressing underperformance through the application of Performance Management processes to ensure optimal service levels.
• Conduct and follow up on quarterly appraisals to implement key development plans that benefit both the business and the individual.
• Complete Training Needs Analysis, identifying colleagues for further development as part of succession planning.
• Support the Site Operations Manager and assistant managers by helping manage daily workloads and ensuring fair workload distribution.
• Re-prioritise workloads as needed to meet departmental and team service levels.
• Ensure Health and Safety procedures are followed on-site.
• Conduct regular mandatory health and safety testing as required by the business.
• Take responsibility for the standards of training, compliance with training requirements, and maintenance of training records for all dispensary colleagues.
• Ensure compliance with KPI targets set for the department.
• Oversee the timely processing and dispatch of all orders.
• Monitor real-time prescription workflows and take action to maintain target service levels.
• Plan and allocate breaks, holidays, and training sessions for the team within set parameters to maintain adequate staffing levels.

Conduct return-to-work interviews and disciplinary investigations as required.

• Adhere to all HR policies, procedures, and security protocols to safeguard company and customer property and ensure compliance with all statutory and company regulations.
• Support investigations and responses to complaints relating to the dispensary team.
• Liaise with internal departments to resolve issues related to the warehouse team.
• Capture, record, and resolve customer complaints relating to all aspects of the business in a professional manner.
• Identify opportunities to improve business processes within the team.
• Contribute to cross-functional projects aimed at delivering future improvements to HealthNet\’s service offering .

What experience and skills are we looking for?

• Excellent written and verbal communication skills
• Minimum of 12 months\’ experience in a pharmacy environment at a supervisory level
• Proven track record of achieving activity targets
• Qualification in Supply Chain management (Level 3)

Key Skills & Attributes:

• Ability to develop and sustain a professional pharmacy support team by demonstrating mutual respect, integrity, a strong professional image, and personal credibility
• Well-honed communication skills with a flexible and adaptable approach
• Strong coaching skills with the ability to build, develop, and motivate a pharmacy support team while maintaining a positive working environment
• Self-motivated and dedicated, with a committed approach and genuine interest in understanding the business and industry
• Proactive and motivated, with the ability to respond positively

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