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- Tasks: Manage helpdesk, provide 1st line support, and set up user accounts.
- Company: Join a dynamic team in Derby focused on IT solutions.
- Benefits: Competitive salary of up to £27,000 and opportunities for career advancement.
- Why this job: Perfect for tech enthusiasts wanting to grow in a supportive environment.
- Qualifications: Experience with M365, Active Directory, and strong customer service skills required.
- Other info: Exciting chance to enhance your IT career while working with cutting-edge technology.
Role: IT Support Engineer Location: Derby Salary: Up to £27,000 My client is on the hunt for a highly motivated IT Support Technician who has a passion for IT and excellent communication skills. Role & Responsibilities: * Manage and oversee the company's helpdesk portal. * Deliver 1st Line support for tickets submitted via the helpdesk, phone, instant messaging, or email. * Coordinate with third-party software and hardware vendors to resolve issues that cannot be addressed internally. * Track and follow up on outstanding requests to ensure timely resolution. * Set up user accounts, configure, and install hardware for new hires and manage the offboarding process for leavers. * Perform general administrative support tasks. * Documentation Key skills: * M365 suite * Active Directory & Azure * VOIP Phone System * MDM Platform * Anti-Virus Management * Strong Customer Service skills * Communicate technical information (both verbal & written) to a wide rang of end-users. This is an exciting opportunity If you are looking to advance your IT career, apply now
IT Support Engineer - 27000 GBP employer: Nextech Group Ltd
Contact Detail:
Nextech Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - 27000 GBP
✨Tip Number 1
Familiarize yourself with the M365 suite, Active Directory, and Azure. Having hands-on experience or relevant certifications in these areas will make you stand out as a candidate.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves communicating technical information to a diverse range of users, practicing clear and effective communication can set you apart.
✨Tip Number 3
Gain experience with helpdesk software and ticketing systems. Being able to demonstrate familiarity with managing support tickets will show that you're ready to hit the ground running.
✨Tip Number 4
Network with professionals in the IT support field. Engaging with others in the industry can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace IT Support Engineer - 27000 GBP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as your familiarity with M365, Active Directory, and customer service. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your communication skills. Mention specific examples of how you've successfully resolved technical issues or provided excellent customer service in the past.
Showcase Technical Skills: In your application, emphasize your proficiency with tools and platforms mentioned in the job description, like VOIP systems and anti-virus management. This will demonstrate your readiness for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Nextech Group Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and IT support during the interview. Share any personal projects or experiences that highlight your passion and commitment to the field.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. Be prepared to discuss how you've effectively communicated with non-technical users in the past.
✨Familiarize Yourself with Key Tools
Brush up on your knowledge of M365, Active Directory, Azure, and VOIP systems. Be ready to discuss your experience with these tools and how you have used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of specific examples where you successfully resolved IT issues, managed helpdesk tickets, or coordinated with vendors to find solutions.
