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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various club areas.
- Company: Join a vibrant club that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training opportunities, and generous discounts.
- Why this job: Be part of a supportive team that prioritises customer care and personal development.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Applicants must be 18+; flexible shifts available over 7 days.
+ Build rapport and relationships with Customers
+ Be flexible on tasks across all areas of the Club, including front of house, book sales, treasury, machines, the bar area, kitchen, and general housekeeping throughout the Club. This includes checking toilets and ensuring presentation is always to a high standard.
+ Support with other duties as requested by the line manager.
+ Ensure a Safer Gambling Environment for all Customers and Colleagues across all channels: online, in club, and live.
Qualifications and Experience
- Experience in delivering first-class, personalised customer service in a face-to-face role, preferably in hospitality, retail, or leisure.
- Outstanding communication skills adaptable to different situations.
- Experience handling cash and basic numeracy skills.
- Ability to challenge the status quo and ensure customers follow company policies and standards.
- Applicants must be 18+.
Join Our Team
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere supportive that encourages learning and growth? If you consider yourself a people person, we’d love to hear from you!
Join us as a Customer Assistant at our Widnes Club, offering a 20-hour flexible contract over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant, you will go above and beyond to provide exceptional service, always looking after our Customers with care — because caring for people is in our DNA.
Our Benefits
- A physical and mental wellbeing app providing fast remote access to a GP and more.
- Thrive App for mental wellbeing, approved by the NHS.
- Buzz Brights Apprenticeships.
- Buzz Brilliance Awards Employee Recognition Scheme.
- Buzz Learning, our digital platform with hundreds of online courses.
- In-house training in fire safety, food safety levels 1 & 2, COSHH, and more.
- Access to Trained Mental Health Advocates.
- 4 weeks annual leave plus public holidays (pro-rated for part-time colleagues).
- Buy Holidays Salary Sacrifice Scheme (if eligible).
- Staff discount: 50% off bingo tickets, food, and soft drinks.
- Refer a Friend Scheme.
- Life Assurance.
- Pension Scheme.
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Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your personality! As a Customer Assistant, being yourself is key. When you meet potential employers or during interviews, let your genuine self shine through. This will help them see how you'd fit into their team and culture.
✨Tip Number 2
Brush up on your customer service skills. Since the role requires exceptional service, think of specific examples from your past experiences where you went above and beyond for customers. Be ready to share these stories during any discussions.
✨Tip Number 3
Familiarise yourself with the company’s values and benefits. Understanding what they stand for and the perks they offer can help you align your answers during conversations, showing that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare to discuss flexibility. Since the role involves working various shifts, be ready to talk about your availability and willingness to adapt. This shows that you’re committed and ready to meet the needs of the business.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, especially in face-to-face roles. Use specific examples from previous jobs that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work as a Customer Assistant and how your skills align with their values, particularly your ability to care for people and create a welcoming environment.
Showcase Relevant Experience: When detailing your work history, focus on roles where you delivered personalised customer service. Highlight any experience in hospitality, retail, or leisure environments, and mention specific achievements or challenges you overcame.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality, retail, or leisure settings. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing excellent service, showing that you can balance customer care with company guidelines.
