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- Tasks: Manage vehicle maintenance and ensure quick repairs in a fast-paced environment.
- Company: Join a dynamic team focused on efficient fleet management and customer satisfaction.
- Benefits: Enjoy a collaborative work culture with opportunities for growth and skill development.
- Why this job: Be part of a crucial role that keeps vehicles running smoothly and customers happy.
- Qualifications: Strong communication skills and experience in fleet management or mechanical roles required.
- Other info: Ideal for those who thrive under pressure and love problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
As a Fleet Controller, you will be responsible for managing the day-to-day operations of vehicle maintenance, ensuring that any breakdowns, defects, or repairs are handled promptly and with attention to detail. You will work in a fast-paced environment and collaborate with various teams to ensure that vehicles are returned to service quickly with minimal disruption to customers. You must be able to manage your own workload, working under pressure and maintaining high standards of service. Key Responsibilities: * Record and track defects, breakdowns, and repairs in the SQL system, ensuring accurate and timely updates. * Coordinate with suppliers to ensure the correct parties are dispatched for breakdowns and defects, ensuring compliance with warranty, R&M, and contract maintenance guidelines. * Oversee repairs and ensure they are carried out in a timely and cost-effective manner, keeping customers informed throughout the process. * Accurately challenge and check costs, sourcing cost-effective parts where necessary. * Proactively manage the customer\’s fleet in partnership with operational teams, minimizing Vehicle Off Road (VOR) incidents. * Liaise with suppliers to resolve maintenance issues, ensuring correct diagnosis and managing repair time and costs. * Maintain excellent communication with customers, providing updates on repair progress, costs, and vehicle downtime. * Manage customer queries and escalate issues when necessary, ensuring a satisfactory resolution. * Collaborate with the wider team to improve processes and resolve communication challenges. Person Specification: Skills: * Excellent verbal and written communication skills. * Strong telephone-based customer service skills. * Excellent time management and organizational skills. * Proficiency in Microsoft Office and basic IT systems. * Sound financial comprehension and ability to manage costs. Experience: * Experience in LCV and HGV mechanical/industry roles. * Proven experience in a fleet management or similar role. * Ability to work in a fast-paced, demanding environment
Fleet Controller employer: Zenith
Contact Detail:
Zenith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Controller
✨Tip Number 1
Familiarize yourself with SQL systems, as you'll be recording and tracking defects and repairs. Having a solid understanding of how to navigate and utilize these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially for telephone interactions. Since you'll be liaising with suppliers and customers, being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Gain insights into cost management and financial comprehension related to fleet operations. Understanding how to challenge costs and source cost-effective parts will demonstrate your ability to manage the fleet efficiently.
✨Tip Number 4
Prepare examples from your past experience in fleet management or mechanical roles that showcase your ability to work under pressure and maintain high service standards. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Fleet Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fleet management or similar roles. Emphasize your skills in vehicle maintenance, customer service, and time management, as these are crucial for the Fleet Controller position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to manage vehicle operations and communicate effectively with customers and suppliers.
Showcase Relevant Skills: Highlight your proficiency in Microsoft Office and any basic IT systems you are familiar with. If you have experience with SQL systems, be sure to mention it, as this is important for tracking defects and repairs.
Prepare for Potential Questions: Think about how you would handle common scenarios related to fleet management, such as dealing with breakdowns or managing customer queries. Being prepared to discuss these situations can set you apart during the interview process.
How to prepare for a job interview at Zenith
✨Show Your Technical Knowledge
Be prepared to discuss your experience with vehicle maintenance and fleet management. Highlight any specific instances where you successfully managed breakdowns or repairs, and demonstrate your understanding of SQL systems and cost management.
✨Emphasize Communication Skills
Since the role requires excellent communication with customers and suppliers, practice articulating how you've effectively communicated in past roles. Share examples of how you kept customers informed during repair processes or resolved issues through clear dialogue.
✨Demonstrate Time Management Abilities
Prepare to discuss how you prioritize tasks in a fast-paced environment. Provide examples of how you've managed multiple responsibilities simultaneously while maintaining high service standards, especially during peak times.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage a breakdown or defect under pressure, and be ready to explain your thought process and the outcome of your actions.
