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For Companies At a Glance
- Tasks: Train and coach delivery staff on customer service and safety protocols.
- Company: Join Ocado Logistics, a leader in innovative retail logistics transforming shopping experiences.
- Benefits: Enjoy 25 days leave, private medical insurance, and shopping discounts.
- Why this job: Make a real impact by shaping the future of delivery training and enhancing customer experiences.
- Qualifications: Must be a DVSA Approved Driving Instructor with a clean driving record.
- Other info: Flexible training locations and opportunities for personal growth in compliance courses.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Trainer Delivery Operations (manual handling, customer service, driver coaching)
Role: Full Time, 40 hours, Permanent
Location: Nottingham | Supporting across multiple sites
Help us drive excellence and inspire others to do the same. Are you passionate about delivering exceptional customer service? Do you have a knack for coaching others to perform at their best?
At Ocado Logistics, we are looking for a Delivery Operations Trainer to support our site operations by helping our drivers and delivery colleagues reach new heights in safety, service, and performance.
Here at Ocado Logistics its our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same.
What Youll Be Doing
As a key part of the delivery operations team, youll shape the Ocado customer experience through impactful site based training and development.
You Will
- Deliver training to new and existing staff on customer service, food safety, manual handling, and safe systems of work
- Provide both practical and theory-based driver coaching to improve risk awareness, driving skills, and promote a positive driving mindset
- Offer constructive feedback and track trainee progress. Keep training records accurate, complete, and audit-ready
- Be responsible for delivering the full suite of training required at the site, including Site Marshal training
We’re also looking for someone who’s keen to grow and develop particularly in delivering compliance-based courses such as Food Safety and Health & Safety, as needed.
What Youll Bring
- A clean record
- DVSA Approved Driving Instructor status (Fleet registered is a bonus)
- No live sanctions
- No MVIR in the last 12 months
- No more than 3 points on your driving licence
- Confidence to work independently and as part of a specialist team
- A flexible approach to delivering training at various locations
- Strong working knowledge of Google Suite, PowerPoint, and UK traffic regulations
- Ability to deliver clear, honest feedback to help others grow
Why Ocado?
- We care about our people, and we’re committed to offering a great employee experience
- Wellbeing support: Mental health apps + Employee Assistance Programme
- Generous leave: 25 days (rising to 27 after 5 years) + buy more if needed
- Pension: Up to 7% employer contribution match
- Private medical insurance
- Family-friendly policies: Maternity, adoption, shared parental, and paternity leave
- Financial perks: Interest-free train ticket loans + Cycle to Work scheme
- Free shuttle bus services
- Share schemes: Be part of our future success
- Shopping discounts: 15% off Ocado.com + retail and restaurant savings
- Financial protection: Income Protection and Life Insurance cover
Who We Are
At Ocado Logistics, we’re on a mission to change the way the world shops for good. With cutting-edge warehouses and tech-enabled delivery, we’re reimagining the future of retail logistics. We move fast, think big, and deliver results while making sure our colleagues thrive and grow. We are proud to be an equal opportunities employer and value diversity and fairness for all backgrounds, beliefs, or identities.
Ready to take the wheel? If you’re someone who leads by example, thrives on helping others succeed, and is ready for the next step in your Ocado journey—apply now and help us shape the future of delivery training.
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Trainer - Delivery Operations employer: Ocado Retail
Contact Detail:
Ocado Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer - Delivery Operations
✨Tip Number 1
Familiarise yourself with Ocado's values and mission. Understanding their commitment to exceptional customer service and innovative technology will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your coaching experience in previous roles. Be prepared to share specific examples of how you've successfully trained or mentored others, particularly in areas like customer service and safety, as these are key aspects of the Trainer role.
✨Tip Number 3
Network with current or former Ocado employees on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare to discuss your knowledge of UK traffic regulations and safe driving practices. Since the role involves driver coaching, demonstrating your expertise in these areas will set you apart from other candidates.
We think you need these skills to ace Trainer - Delivery Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training, customer service, and manual handling. Use specific examples that demonstrate your ability to coach others and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and your enthusiasm for the Trainer role. Mention how your skills align with Ocado's mission and values.
Highlight Relevant Qualifications: Clearly state your DVSA Approved Driving Instructor status and any other relevant certifications. If you have experience with compliance-based courses like Food Safety or Health & Safety, be sure to mention it.
Showcase Your Coaching Skills: Provide examples of how you've successfully coached others in the past. Discuss your approach to giving constructive feedback and tracking trainee progress, as these are key aspects of the role.
How to prepare for a job interview at Ocado Retail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Coaching Skills
Prepare to discuss your experience in coaching or training others. Highlight any successful outcomes from your coaching efforts, and be ready to explain your approach to helping others improve their skills.
✨Familiarise Yourself with Safety Regulations
Since the role involves training on safety and compliance, brush up on relevant regulations such as food safety and manual handling. Being knowledgeable will show your commitment to maintaining high standards.
✨Be Ready for Practical Scenarios
Expect to engage in practical scenarios or role-playing exercises during the interview. Prepare to demonstrate how you would handle training situations, provide feedback, and track progress effectively.
