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- Tasks: Support customers affected by fraud, providing guidance and solutions.
- Company: Join one of the UK's leading banking groups with a strong reputation.
- Benefits: Enjoy 39.5 days holiday, flexible hours, and weekly pay at £12.91 per hour.
- Why this job: Make a real difference in people's lives while working remotely and gaining valuable experience.
- Qualifications: Customer service experience and a caring attitude are essential; must pass background checks.
- Other info: Initial 6-month contract with potential for permanent position based on performance.
Are you looking for new opportunity in 2025? If so keep reading as we have a number of exciting positions available with an August start date. We have a number of opportunities available with scattered intakes in August 2025 for someone to join one of the UK\’s leading banking groups as a Customer Service Advisor within the Fraud Team. You will join the team and support their customers who have been a victim of fraud. This role will be based remotely, however you must be local to either Leeds or Glasgow in case you need to attend the office. My client also offers an attractive holiday allowance of 39.5 days a year! You must be available and ready to start on the earliest start date which is August 2025. Hourly rate of pay is £12.91 per hour – you will be paid weekly via Search. This contract is for 6 months initially, with scope for a permanent position after this time depending on performance. This is a 35 hour working week with core business hours operating between 8:00am to 7:30pm Monday to Friday and Saturday 9:00am to 5:00pm (which will be on a rotational basis and you will only work 1 in every 3 Saturdays). Some flexibility with working hours is available within this contract but you must be able to work 35 hours per week. Duties and Responsibilities will include: Provide excellent customer experience whilst working towards the best solution for the customer Provide help, guidance, and support to customers in or approaching financial difficulty and potential victims of Fraud or Scams Collate in depth detail from customers to ensure you have all information required to fully support the customer Liaise with third parties to ensure that the customer is fully supported and they receive a service based on best practice Obtain information from customer by effective probing and active listening whilst ensuring you operate within defined policies and procedures Always aim to achieve a good outcome for the customer and companyTo be considered you must have: Extensive background in front line customer service Proven track record in working in a fast-paced environment The ability to be insatiably curious, ask questions, challenge the norm, and negotiate to deliver the best solution Proficient communicator with a sincere approach to understanding customer needs and delivering heartfelt service A caring, positive attitude along with patience and resilience, you must also have a genuine passion for helping people who find themselves in challenging situations PLEASE NOTE YOU MUST BE ABLE TO PASS A CREDIT CHECK AS WELL AS A FULL CRIMINAL AND DISCLOSURE SCOTLAND CHECK. If you would like to know more, please apply now or contact Alice at the Glasgow office. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Fraud (Remote Glasgow)
✨Tip Number 1
Familiarise yourself with common fraud scenarios and the emotional impact they have on victims. This knowledge will help you empathise with customers and provide better support during interviews.
✨Tip Number 2
Practice active listening skills. During your interactions, focus on understanding the customer's concerns fully before responding, as this will demonstrate your commitment to providing excellent service.
✨Tip Number 3
Research the company’s values and customer service philosophy. Aligning your responses with their mission can show that you are a good cultural fit for the team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully resolved customer issues or handled difficult situations. This will showcase your problem-solving skills and resilience in a fast-paced environment.
We think you need these skills to ace Customer Service Advisor - Fraud (Remote Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive background in front-line customer service. Include specific examples of how you've provided excellent customer experiences and resolved issues in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people, especially those facing financial difficulties. Mention your ability to communicate effectively and your insatiable curiosity to understand customer needs.
Highlight Relevant Skills: In your application, emphasise skills such as active listening, negotiation, and problem-solving. These are crucial for the role of a Customer Service Advisor in the Fraud Team.
Prepare for Background Checks: Since passing a credit check and a full criminal and Disclosure Scotland check is mandatory, ensure you are prepared for this process. Be ready to provide any necessary documentation or information required.
How to prepare for a job interview at Search
✨Show Your Empathy
As a Customer Service Advisor in the Fraud Team, you'll be dealing with sensitive situations. Make sure to demonstrate your ability to empathise with customers who have been victims of fraud. Share examples from your past experiences where you provided support and understanding to distressed customers.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with customers in previous positions. Use specific examples that showcase your active listening skills and your ability to convey complex information clearly.
✨Demonstrate Problem-Solving Abilities
The role requires you to find solutions for customers in challenging situations. Be ready to talk about times when you've had to think on your feet and resolve issues quickly. Highlight your insatiable curiosity and willingness to ask questions to get to the root of a problem.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about potential situations you might face as a Customer Service Advisor dealing with fraud cases. Practise your responses to show how you would handle these scenarios while adhering to company policies and ensuring customer satisfaction.
