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- Tasks: Build strong client relationships and manage team performance in a dynamic environment.
- Company: Ground Control is a leading UK grounds maintenance company with over 50 years of experience.
- Benefits: Enjoy flexible working, competitive salary, bonuses, gym memberships, and 23 days holiday.
- Why this job: Join a supportive team focused on growth, client satisfaction, and meaningful impact.
- Qualifications: Customer service or office experience; passion for relationship-building and team management.
- Other info: Opportunity for career development through training and leadership programmes.
The predicted salary is between 36000 - 60000 £ per year.
Ready to make an impact and build lasting client relationships?
At Ground Control, we’re not just about meeting targets — we’re about creating real connections with our clients and helping them thrive. If you’re a customer service or office professional with a passion for relationship-building, this is your opportunity to take your career to the next level in a role that’s both rewarding and dynamic!
What You’ll Do:
- The Client Services Account Manager Team Leader is responsible for creating meaningful relationships with clients, ensuring the relationship is well nurtured and resolving any issues that may arise. The Account Manager will review contract profitability and apply uplifts where needed to ensure sustainability, report on trends, and manage staff within their team, monitoring performance to ensure smooth operations and high performance of the Client Services department.
What We’re Looking For:
- Maintain regular client contact and resolve issues proactively
- Attend key meetings, business reviews, and KIT calls
- Ensure timely, accurate quote delivery and portal uploads
- Drive revenue through lead identification and collaboration with Business Development
- Own and manage client account plans with the Customer Experience Manager
- Handle PPM renewals, contract reviews, pricing, and purchase orders
- Analyse KPIs and Power BI reports to identify trends and improve service
- Improve quote conversion and manage client-specific projects
- Keep client documentation accurate in coordination with Front Line Support
- Manage team performance, appraisals, absences, and recruitment
- Own team KPIs and restructure teams to meet service expectations
Why You’ll Love It Here:
- Work in a dynamic, supportive office in Billericay, with three days a week in the office to foster collaboration, innovation, and relationship-building.
- Flexibility and Growth: We’re passionate about helping YOU grow and thrive with training and advancement opportunities.
- A Focused, Client-Centric Role: Impact client satisfaction, solve problems, and generate meaningful results.
Why join us:
- Career Development Focus: We support your professional growth with clear career paths, training, and development programs, including our GC Leadership Academy, job-specific accreditations, and higher education opportunities.
- Exciting Growth Opportunities: Be part of a rapidly growing company with a dynamic team and expanding client base.
- Collaborative Environment: Work in a supportive, engaging, and innovative culture where your contributions are valued.
- Competitive Package: Enjoy a competitive salary and benefits, including 23 days holiday plus bank holidays, yearly bonus scheme & share options, pension scheme, employee support, gym memberships, recognition scheme, and volunteering days.
About Ground Control:
Ground Control is a UK-based grounds maintenance company providing services across the UK and Ireland since 1973. Our offerings include grounds maintenance, winter gritting, landscape construction, arboriculture, electric vehicle charging installation, and more for over 50,000 properties.
If you’re looking to invest in your future with a company that values people, click the apply now button below to speak with our team.
How to Apply:
To apply, click the Apply Now button below to send us your CV. Join us and become a key player in a thriving, forward-thinking company!
#INDHP
Equal Opportunities Statement
We are committed to fostering an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all backgrounds and do not discriminate based on age, disability, gender identity, marital status, pregnancy, race, religion, sexual orientation, or any other protected characteristic. We promote an inclusive culture and ensure fair treatment throughout the recruitment process and beyond.
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Account Manager - Team Leader Maintenance · Billericay · employer: UKund Control
Contact Detail:
UKund Control Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Team Leader Maintenance · Billericay ·
✨Tip Number 1
Familiarise yourself with Ground Control's services and values. Understanding their approach to client relationships and grounds maintenance will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in resolving issues and driving revenue will showcase your suitability for the Account Manager role.
✨Tip Number 4
Stay updated on industry trends and challenges in grounds maintenance. Being knowledgeable about the sector will allow you to engage in meaningful discussions during interviews and demonstrate your commitment to the role.
We think you need these skills to ace Account Manager - Team Leader Maintenance · Billericay ·
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Account Manager - Team Leader Maintenance position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, relationship-building, and team management. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to drive revenue and improve client satisfaction.
Write a Strong Cover Letter: In your cover letter, express your passion for building client relationships and how your previous experiences have prepared you for this role. Mention specific examples of how you've resolved client issues or improved service delivery in past positions.
Highlight Relevant Skills: Make sure to emphasise skills that are particularly relevant to the role, such as communication, problem-solving, and analytical abilities. Mention any experience with KPIs, reporting tools like Power BI, or managing teams to showcase your fit for the position.
How to prepare for a job interview at UKund Control
✨Showcase Your Relationship-Building Skills
As an Account Manager, your ability to build and maintain client relationships is crucial. Prepare examples of how you've successfully nurtured client connections in the past, highlighting any challenges you overcame.
✨Understand the Company’s Values
Familiarise yourself with Ground Control's mission and values. Be ready to discuss how your personal values align with theirs, especially regarding client satisfaction and teamwork.
✨Prepare for KPI Discussions
Since the role involves analysing KPIs and trends, brush up on relevant metrics and be prepared to discuss how you've used data to drive improvements in previous roles.
✨Demonstrate Leadership Qualities
As a Team Leader, showcasing your leadership skills is essential. Think of examples where you've managed a team, resolved conflicts, or driven performance improvements, and be ready to share these during the interview.
