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- Tasks: Provide tech support to colleagues via email, phone, and Teams.
- Company: Claranet is a people-first organization focused on excellent employee experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join us to make a real impact while developing your IT skills in a supportive culture.
- Qualifications: Experience in IT support, Microsoft 365, and strong communication skills are essential.
- Other info: Willingness to travel to different sites may be required.
The predicted salary is between 28800 - 43200 £ per year.
Position Summary The IT Support Engineer has responsibility for the provision, support and maintenance of the IT services used by internal users across multiple locations in the UK. The role requires a combination of hardware and software skills and an ability to work with all types of people on a professional basis. Objectives and Key Results * Ensure tickets are resolved in a timely and efficient manner * Ensure task based activities are completed to agreed deadlines * Ensure successful fulfilment of all relevant SLAs agreed * Drive user satisfaction through level of service provided. Essential duties and responsibilities * Providing technical support to Claranet internal colleagues via email, telephone and Teams. * Supporting IT services and equipment in Claranet offices * User account, license and access management * Hardware provision and maintenance * Asset management * Deploying and maintaining software and configuration * Creating technical documentation and guides Behavioural competencies – organisational and behavioural fit * Ability to work independently * Excellent problem-solving skills * Learn and adapt quickly to changing situations * Self-motivated and able to work under pressure * Ability to travel to different sites and locations when required * Manages conflict and challenges in an open and constructive manner. Critical competencies – technical fit * Demonstratable experience delivering IT Support to end users * Experience working with Microsoft 365 services, Windows desktop and server operating systems, MDM tools and Apple products * Strong organizational skills, able to prioritise workload and manage multiple tasks simultaneously. * Excellent communication skills, both written and verbal Role Mission Claranet UK’s strategy is to be a people first organisation creating excellent experiences for its employees. The IT Support Engineer plays a critical role in enabling this by ensuring all users are seamlessly onboarded on our systems and receive ongoing support with the technology that enables them to make a difference in their roles
Junior IT Support Engineer employer: Claranet
Contact Detail:
Claranet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer
✨Tip Number 1
Familiarize yourself with Microsoft 365 services and Windows operating systems, as these are crucial for the role. Consider setting up a home lab to practice troubleshooting common issues.
✨Tip Number 2
Brush up on your communication skills! Since you'll be providing support via email, phone, and Teams, being clear and concise is key to resolving issues efficiently.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved IT issues. This will demonstrate your capability to handle challenges effectively.
✨Tip Number 4
Be ready to discuss how you manage your time and prioritize tasks. The ability to juggle multiple responsibilities while meeting deadlines is essential for this position.
We think you need these skills to ace Junior IT Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Junior IT Support Engineer position. Make sure you understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in IT support, particularly with Microsoft 365 services, Windows operating systems, and user account management. Use specific examples to demonstrate your problem-solving skills.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language in your cover letter and CV, and consider mentioning any experience you have in providing support via email or phone.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses Claranet's mission of being a people-first organization. Explain how your skills and experiences align with their goals and how you can contribute to user satisfaction and support.
How to prepare for a job interview at Claranet
✨Show Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Windows operating systems, and any other relevant IT support tools. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to share instances where you've faced challenges in IT support. Explain your thought process and how you arrived at a solution, showcasing your analytical skills.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Use examples that demonstrate your ability to explain technical concepts to non-technical users.
✨Emphasize Adaptability
The job requires quick learning and adaptation to changing situations. Share experiences where you've had to adjust to new technologies or processes, highlighting your flexibility and willingness to learn.
