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For Companies At a Glance
- Tasks: Join our team to deliver software updates and train customers on new features.
- Company: We're a leading SaaS provider revolutionising booking and dispatch solutions.
- Benefits: Enjoy 25 days holiday, free breakfast, and a hybrid work model with perks like Uber Eats vouchers.
- Why this job: Perfect for tech-savvy individuals eager to grow in a dynamic, customer-focused environment.
- Qualifications: Ideal for recent graduates or those with 3+ years in customer-facing roles; tech skills are a plus.
- Other info: Work from anywhere for up to 4 weeks a year and access mental health support.
The predicted salary is between 19200 - 33600 £ per year.
Job Description
Our client is a leading booking and dispatch software provider, they deliver innovative solutions that help our customers thrive in a global marketplace. We’re now looking for a Service Delivery Technician to join our Operations team and bring our latest technology directly to customers.
Employment Type: Full-Time
Entry Level role(Associate)
Industry: SaaS / Transportation Technology
Functions: Service Delivery | Client Training | Software Updates
Location: Manchester – Hybrid (Initially 2 days in-office, moving to 3)
Salary: Up to 24,000 per annum
Reporting to: Technical Service Desk Manager
Core Working Hours: 9am – 5pm, Monday to Friday
Hybrid working: Office days on Wednesdays, Thursdays, and alternate Tuesdays
What You’ll Bring:
- The successful candidate will build a good rapport with customers and demonstrate the ability to work effectively in a fast-paced environment.
- Management and delivery of software updates to customers
- Installation of software updates on client sites.
- Training customers on new software features.
- Liaising with customers.
- Managing own time effectively.
- Liaising with other departments.
- Monitor team mailbox and deal with enquiries.
- have strong team working and listening skills to help yourself, your team.
- Have a flexible approach to your work; have an adaptable mind set,
- Have a passionate and personable nature; be creative and confident in your work.
Who This Role is Ideal For:
- A customer-facing technical professional with 3+ years’ experience or degree education
- Someone who thrives on problem-solving and delivering great customer experiences
- A detail-oriented, organised individual who can juggle multiple priorities
- A confident communicator, capable of listening and translating customer needs into solutions
- A tech-savvy team player with proficiency in Microsoft Word and Excel
- Bonus: fluency in Spanish or Portuguese
What’s on Offer?
Salary: £24,000 per annum
From day one:
- 25 days’ holiday plus bank holidays
- Company pension scheme with Royal London
- Life assurance – 2x your basic salary
- Bonusly reward and recognition platform
- Monthly Uber Eats vouchers
- Free breakfast on office days
- 24/7 confidential Employee Assistance Programme
- Access to Help@Hand: virtual GP, physio, and mental health support
- Office social area with pool, foosball, and table tennis
After probation:
- Medical insurance with Vitality
- Subsidised travel scheme
- Learning & Development scheme for further training and qualifications
- Work from Anywhere scheme (up to 4 weeks per year)
- Enhanced family and sickness leave policies
This is an ideal opportunity for someone starting career in Service Delivery, starter, recent graduate, or someone early in their career who wants to work closely with clients, learn on the job, and grow into a career in service delivery.
Service Delivery Coordinator employer: SearchWorks
Contact Detail:
SearchWorks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the SaaS and transportation technology sectors. Understanding the industry will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Delivery Coordinator. This will prepare you to showcase your problem-solving abilities and how you can deliver great customer experiences.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Highlight any experience you have with software updates or client training in your discussions. Being able to talk about relevant experiences will show that you are prepared for the responsibilities of the role.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Coordinator role. Emphasise any customer-facing roles, technical skills, and your ability to manage multiple priorities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service delivery and your understanding of the SaaS industry. Mention specific examples of how you've successfully trained clients or managed software updates in previous roles.
Highlight Soft Skills: In your application, focus on your soft skills such as communication, teamwork, and adaptability. These are crucial for the role, so provide examples of how you've demonstrated these in past experiences.
Showcase Technical Proficiency: If you have experience with Microsoft Word and Excel, make sure to mention it. If you’re fluent in Spanish or Portuguese, highlight this as it could be a valuable asset for the role.
How to prepare for a job interview at SearchWorks
✨Show Your Customer Service Skills
As a Service Delivery Coordinator, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully managed customer relationships in the past. Highlight your ability to listen and respond to customer needs effectively.
✨Demonstrate Technical Proficiency
Since the role involves software updates and training, make sure to brush up on any relevant technical skills. Be ready to discuss your experience with software installations and any tools you’ve used, especially Microsoft Word and Excel.
✨Emphasise Adaptability
The job requires a flexible approach to work. Prepare to discuss situations where you've had to adapt quickly to changes or manage multiple priorities. This will show that you can thrive in a fast-paced environment.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the types of software you'll be working with, or opportunities for professional development within the company.
