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- Tasks: Help customers with mobile tech queries over the phone and solve their problems.
- Company: Join EE, a leading mobile network provider, known for its supportive culture.
- Benefits: Enjoy flexible hours, a great starting salary, online GP access, and huge discounts on products.
- Why this job: Make a difference while developing your skills in a fun, tech-savvy environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible scheduling, occasional home working, and opportunities for career growth.
Part Time Evenings Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Plymouth We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working. What’s in it for you? A great starting salary of £12,535.47 rising to £12,834.13 after 8 months of being here, plus incentives and bonuses. Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us. Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly. Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family. Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year. Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want. Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts. Volunteering days, so you can give back to your local community. Optional Private Healthcare and Dental, to protect you and your family. On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor Part Time employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Part Time
✨Tip Number 1
Show your problem-solving skills during the interview. Think of examples from your gaming or tech tinkering experiences where you successfully resolved issues, as this aligns perfectly with the role.
✨Tip Number 2
Familiarize yourself with common mobile tech queries and solutions. This will not only boost your confidence but also demonstrate your proactive approach to learning and helping customers.
✨Tip Number 3
Emphasize your ability to build relationships. Share instances where you've effectively communicated with others, as this is crucial for a customer service role.
✨Tip Number 4
Highlight your flexibility and willingness to adapt. Since the role offers flexible working hours, showing that you're open to scheduling changes can make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Advisor does. Highlight your problem-solving skills and any experience you have with technology or gaming, as these are relevant to the role.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job requirements. Emphasize your ability to build relationships and your calm demeanor, as these traits are essential for success in this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your transferable skills can contribute to the Mobile Technical Team and express your willingness to learn and grow within the company.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to share examples of how you've successfully resolved issues in the past. Think about times when you helped someone with a tech problem or provided excellent customer service.
✨Demonstrate Your Calmness
In customer service, staying calm under pressure is key. During the interview, showcase your ability to remain composed in challenging situations. You might want to describe a scenario where you handled a difficult customer or a stressful situation effectively.
✨Highlight Your Relationship-Building Skills
Building rapport with customers is crucial. Be ready to discuss how you connect with people and create positive interactions. Share any experiences where you developed strong relationships, whether in a work setting or personal life.
✨Express Your Flexibility and Adaptability
This role offers flexibility, so it's important to convey your willingness to adapt. Talk about your experience with flexible schedules or how you've managed changing priorities in previous roles. This will show that you're a good fit for their dynamic environment.
