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To be accountable and responsible for the maintenance, testing and on-going customer support of new and existing Automated Systems (AS).
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To be the first point of contact for the local engineers in the escalation and troubleshooting of Automated systems.
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Champion Health, Safety & Environmental standards of both Jungheinrich and customers sites, ensuring at all times an approach of safety first is adopted.
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To provide technical support for the implementation of new AS installations
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To provide the on-going technical support for specified AS products
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To assist in the development of technical engineer product training on the AS product range and create a ‘best practice’ working environment
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To assist in the development and delivery of specialist customer operators training on the AS product range and create a ‘best practice’ working environment.
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To assist with the creation of site specific operational ‘quick reference’ documentation for customers & local engineers
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Working closely with key stakeholders, including but not limited to, technical services, VK-PS, service management and SHEQ, to ensure that the technical competence of the UK business is developed to ensure a safe and competent ability to support the Logistics Systems product portfolio
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To be ‘hands on’ to aid implementation of actions identified.
The following equipment is classed as Logistics Systems
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Automated Guided Vehicles (AGVs – Type I) & Automated VNA equipment (AGV Type II)
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ASRS solutions (Automated Storage & Retrieval Systems)
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Warehouse Management and Control Systems
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Pallet & Tote conveyors and associated equipment
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Carousel & Automated vertical lift systems
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Mobile Racking Systems
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UPC – Multi depth storage solutions (Under Pallet Carriers) / Pallet Shuttle Systems
Role Responsibilities:
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To undertake maintenance and inspections in-line with the manufactures O&M manuals
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Execution of systems tests and back up of configuration data
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To undertake follow on repairs in accordance with the manufacturer’s recommendations and industry standard practices
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Prioritise system faults and provide on-site assistance to the commissioning teams or local engineers and ensure these are successfully bought to a close.
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To troubleshoot and perform diagnostics, partly in collaboration with internal and external suppliers
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Complete and safely store parameter backups
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Testing of safety equipment (if qualified)
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Provide first level remote support
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To accurately record all work undertaken
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Provide support for commissioning and change requests
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To ensure the successful installation & commissioning of new AS
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Work in close co-operation with the CS Training Manager, Senior Technical Specialists and local engineering teams.
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To identify training requirements of the local engineering team (in conjunction with the, HoCS, & ASMs)
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To assist with the organisation and delivery of "on the job" coaching
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To assist with AS product specific documentation to aid local engineers
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Transfers project specific knowledge of suppliers to the local engineers
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Assist with "hyper care support" on customer sites Post go live
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Provide up to date technical support by phone
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Assist with the creation of site-specific customer operator training
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Responsible for identifying site-specific common best practices and ensure they are cascaded and implemented throughout the customer’s operations team.
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To assist with the creation of site-specific user documentation for both the customer and local engineers
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Liaise with the Line Manager and CS teams to inform them of best practice solutions and be responsible for follow up and validation that actions have been implemented
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Use the available systems data to identify gaps in reliability/availability of site systems
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Responsible for identifying equipment reliability and areas that can be improved
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To comply with Health & Safety legislation at all times
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To represent the company in a professional manner at all times and maintain customer relations
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To adhere to the Quality processes and procedures as set out by the company
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Communicate effectively with Line Managers
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Assist in the selection of tools, tools lists, diagnostic tools or specialist tools
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Proven background in the implementation or support of automated / semi-automated intra logistic systems
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Background in Engineering
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A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
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A knowledge of PLC equipment & related software
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Excellent PC literacy
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Excellent communication skills
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Health and Safety experience
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Experience in producing risk assessments & and safe-working procedures.
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Previous experience of customer meetings and reporting.
Desirable
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Technical knowledge Asi, profibus, profinet and canbus systems
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Technical knowledge of inverters
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Previous experience of working with pallet cranes
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Previous experience of working with pallet conveyor & connected systems
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Previous experience of working with tote conveyor & connected systems
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Full understanding of pre-preventive maintenance (PPM) schedules & procedures
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Working knowledge of FEM and BS standards governing the automated warehouse industry
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Leadership Skills
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Knowledge of Beckhoff / Siemens S7 PLCs
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Previous experience of AGVs
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IOSH minimum
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ONC (or equivalent) in Engineering
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Previous experience of delivering training courses
Competencies Required:
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Continuously seeks improvements
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Takes responsibility for their actions
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Adapts to new and changing demands and situations
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Plans and organises multiple tasks or projects
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High accuracy in numerical and written work.
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Conforms to Health and Safety Legislation
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Attentive and analytical thinker
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Takes initiative – self-starter, highly motivated
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Sets high standards
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Achieve agreed results on time
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Focuses on customer needs and customer satisfaction
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Builds and maintains strong working relationships
Contact Detail:
Jungheinrich UK Ltd Recruiting Team