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- Tasks: Lead campaign tech support and QA, ensuring top-notch service across digital platforms.
- Company: Join the Labour Party, a key player in UK politics focused on impactful campaigns.
- Benefits: Enjoy 25 days annual leave, flexible working, and a cycle to work scheme.
- Why this job: Make a difference in political campaigns while developing your skills in a dynamic environment.
- Qualifications: Deep knowledge of UK electoral law and proven experience in managing support functions required.
- Other info: Join a supportive workplace with equality networks and enhanced parental leave options.
The predicted salary is between 43200 - 72000 £ per year.
Salary: £58,084.17 (gross) per annum (if the role is to be based from Head Office London there will be an additional London Weighting payment of £3,650), with a fixed sum allowance of £1,127. There is the ability to progress to £64,693.99 over the next 2 years.
Location: Head Office – London, Head Office – Newcastle or remote
Duration: Permanent
The Labour Party is looking to recruit a Head of Support and Quality Assurance. The post-holder will be responsible for leading the party’s campaign technology support and QA functions, ensuring excellent service delivery across all digital platforms, as well as direct development and delivery of support, training and testing processes that underpin the party’s critical campaign infrastructure.
The successful candidate will have:
- Deep knowledge of electoral and data protection law in the UK, and how this is implemented in the party’s campaign software
- Proven experience managing support functions in a complex technical environment
- Track record of delivering quality assurance on complex software
- Excellence in stakeholder communication and relationship building
To apply for this post, please complete an application form and equal opportunities form and send it by no later than16 February 2025.
You must have the Right to Work in the UK to apply for this role.
We offer a variety of benefits for our employees that include;
- 25-day annual leave (increases to 30 days after 10 years’ service), pro-rated for part time staff
- Additional 5 days of leave for the office closure period over Christmas and New Year
- All UK bank holidays
- Up to 10 days of annual leave can be carried over into 2025
- Opportunity to join a CARE (Career Averaged Revalued Earnings) benefit scheme
- Flexible working opportunities
- Enhanced Maternity/Paternity/Adoption and Shared Parental Leave
- Staff Equality Networks and support: Women’s, BAME, Disability & LGBTQ+
- Employee assistance programme
- Cycle to work scheme (now including electric bikes)
- Season ticket loan
- Free eye test and money towards VDU use glasses
The Labour Party values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marriage and civil partnership, or pregnancy and maternity.
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Head of Support and Quality Assurance employer: The Labour Party
Contact Detail:
The Labour Party Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Support and Quality Assurance
✨Tip Number 1
Familiarize yourself with the Labour Party's campaign technology and support systems. Understanding the specific tools and platforms they use will give you an edge in discussions and demonstrate your proactive approach.
✨Tip Number 2
Network with current or former employees of the Labour Party, especially those in technical roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Stay updated on electoral and data protection laws in the UK. Being knowledgeable about these regulations will not only help you in the role but also show your commitment to compliance and quality assurance.
✨Tip Number 4
Prepare examples of your past experiences managing support functions and delivering quality assurance. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving skills.
We think you need these skills to ace Head of Support and Quality Assurance
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Head of Support and Quality Assurance position. Understand the key responsibilities, such as leading campaign technology support and QA functions, and how your experience aligns with these requirements.
Highlight Relevant Experience: In your application, emphasize your proven experience managing support functions in complex technical environments. Provide specific examples of how you've delivered quality assurance on software and any relevant knowledge of electoral and data protection law in the UK.
Showcase Communication Skills: Since excellence in stakeholder communication and relationship building is crucial for this role, include examples in your application that demonstrate your ability to communicate effectively with various stakeholders and build strong relationships.
Tailor Your Application: Customize your CV and cover letter to reflect the values and mission of the Labour Party. Make sure to express your enthusiasm for the role and how you can contribute to the party's campaign infrastructure.
How to prepare for a job interview at The Labour Party
✨Show Your Knowledge of Electoral and Data Protection Law
Make sure to demonstrate your deep understanding of electoral and data protection law in the UK. Be prepared to discuss how this knowledge has influenced your previous work, especially in relation to campaign software.
✨Highlight Your Experience in Complex Technical Environments
Share specific examples from your past roles where you successfully managed support functions in a complex technical environment. This will showcase your ability to handle the challenges that come with the Head of Support and Quality Assurance position.
✨Emphasize Quality Assurance Achievements
Prepare to discuss your track record of delivering quality assurance on complex software. Highlight any metrics or outcomes that demonstrate your success in this area, as it is crucial for the role.
✨Demonstrate Stakeholder Communication Skills
Since excellence in stakeholder communication and relationship building is key, be ready to provide examples of how you've effectively communicated with various stakeholders in your previous roles. This will show that you can foster strong relationships within the party.
