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- Tasks: Support and manage HighQ, a leading document collaboration platform for law firms.
- Company: Join an international law firm based in London with a focus on legal technology.
- Benefits: Receive extensive training and gain valuable experience in high-demand legal tech products.
- Why this job: Perfect for tech enthusiasts wanting to make an impact in the legal field while learning.
- Qualifications: Interest in KM or Legal Tech; strong IT skills; relevant degree preferred.
- Other info: Opportunity to become a subject matter expert and engage in exciting KM projects.
The predicted salary is between 36000 - 60000 £ per year.
Technology Support Analyst – Document and Collaboration Systems – Law An international law firm that is headquartered in London has an opportunity for a technology or systems support specialist, that would have an interest in specialising in the support of HighQ, a document management and collaboration platform that is utilized by many of the worlds leading law firms. The position is one that will offer considerable training within the role and would suit someone that has some previous experience in a process driven and customer facing technology support role. The position offers the opportunity to gain experience with a product for which there is considerable demand among law firms and the successful applicant would also gain exposure to other legal technology products such as Contract Express. In this role, the primary responsibilities and objectives include, but are not limited to: Administer, support and manage the firms client collaboration platform – HighQ Dealroom Acquire expertise on the Dealroom platform with a view to becoming an SME and to provide training to users Assume the role of first point of contact for all enquiries for the teams centralised KM (Knowledge Management) inbox Providing a reporting service for usage, licences and data storage for KM products and systems Gaining experience and undertaking administrative/support tasks across a range of other KM, Legal Tech and Collaboration products such as Contract Express Supporting in KM related projects To be a suitable candidate for this role, the following skills and experience are required: A demonstrable interest in KM, Legal Tech or Collaboration tools and technology The ability to assume a role in which there is likely to be a steep learning curve Strong IT skills and the ability to quickly learn and master new technologies and systems Refined stakeholder management, relationship building and interpersonal skills Organised, attentive to details and the ability to work in a role where there are likely to be conflicting priorities A relevant degree or further degree in Information Management, Libraries, Law or Computing would be extremely beneficial
Technology Support Analyst - Document and Collaboration Systems - Law employer: CB Resourcing
Contact Detail:
CB Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Analyst - Document and Collaboration Systems - Law
✨Tip Number 1
Familiarize yourself with HighQ and other legal technology products like Contract Express. Understanding these tools will not only help you in the interview but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in customer-facing technology support roles. Be ready to discuss specific examples where you successfully managed user inquiries or provided training.
✨Tip Number 3
Demonstrate your ability to learn quickly by sharing instances where you adapted to new technologies or systems. This will reassure us that you can handle the steep learning curve mentioned in the job description.
✨Tip Number 4
Showcase your organizational skills and attention to detail. Prepare to discuss how you manage conflicting priorities, as this is crucial for the role's responsibilities.
We think you need these skills to ace Technology Support Analyst - Document and Collaboration Systems - Law
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Technology Support Analyst position. Tailor your application to highlight your relevant experience in technology support and knowledge management.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous roles that involved customer-facing technology support or experience with document management systems. Mention specific tools or platforms you have worked with, especially if they relate to HighQ or similar technologies.
Showcase Your Skills: Clearly outline your IT skills and your ability to learn new technologies quickly. Provide examples of how you've successfully managed conflicting priorities or built relationships with stakeholders in past roles.
Craft a Strong Cover Letter: Write a personalized cover letter that expresses your enthusiasm for the role and the firm. Discuss your interest in legal technology and knowledge management, and explain why you would be a great fit for the team.
How to prepare for a job interview at CB Resourcing
✨Show Your Interest in Legal Tech
Make sure to express your enthusiasm for Knowledge Management and Legal Technology during the interview. Discuss any relevant experiences or projects you've worked on that demonstrate your passion for these areas.
✨Demonstrate Your IT Skills
Be prepared to discuss your technical skills and how quickly you can learn new systems. Highlight any previous experience with document management or collaboration platforms, especially if you have worked with HighQ or similar tools.
✨Prepare for Stakeholder Management Questions
Since this role involves relationship building, think of examples where you've successfully managed stakeholder expectations or resolved conflicts. Be ready to share specific situations that showcase your interpersonal skills.
✨Organizational Skills Matter
Given the nature of the role, emphasize your organizational abilities. Share strategies you use to manage conflicting priorities and ensure that you can handle multiple tasks efficiently.
