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For Companies At a Glance
- Tasks: Help customers with mortgage inquiries and provide expert guidance.
- Company: Join a well-established financial services provider in the UK.
- Benefits: Enjoy life assurance, generous holidays, and hybrid working options.
- Why this job: Gain qualifications while working in a supportive and engaging environment.
- Qualifications: No experience needed; full training provided for the right candidate.
- Other info: Structured salary progression and regular social events included.
The predicted salary is between 28800 - 42000 £ per year.
Connections The Recruitment Specialists is proud to partner with a well-established financial services provider, offering Mortgage services to customers across the UK. We are looking for a proactive and customer-focused Mortgage Helpdesk Advisor to join their growing team. While experience in financial services would be a distinct advantage, full training is provided for the right candidate. What You’ll Be Doing: Handling inbound mortgage enquiries, providing expert guidance and support. Acting as a subject matter expert on mortgage products, ensuring advisers receive accurate and timely information. Completing fact-finds and offering tailored recommendations to advisers to help meet their clients\’ needs. Answering queries about mortgage solutions, highlighting product benefits, and encouraging engagement with services.Why Apply? Professional development – opportunity to gain qualifications such as CeMAP, CeRER, CII Outstanding benefits package, including: Life Assurance (8x salary) 7% employer pension contribution 27 days holiday (+ ability to purchase 4 additional days) +1 wellness day & +0.5 celebration day Electric Car Leasing Scheme Free car parking Regular social events and ongoing staff development Salary progression – structured increases of £500 at key milestones. Hybrid working – regular WFH days on Tuesdays, Fridays, and bi-weekly Thursdays.How to Apply: If you\’re passionate about mortgages and customer service, we’d love to hear from you! Apply now to take the next step in your career
Helpdesk Mortgage Advisor employer: Connections The Recruitment Specialists Limited
Contact Detail:
Connections The Recruitment Specialists Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Mortgage Advisor
✨Tip Number 1
Familiarize yourself with common mortgage products and terminology. This will not only help you in conversations during the interview but also demonstrate your proactive interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Being able to effectively communicate and empathize with clients is crucial for a Helpdesk Mortgage Advisor.
✨Tip Number 3
Research the company’s values and mission. Understanding their approach to customer service and financial solutions will allow you to align your answers with what they are looking for.
✨Tip Number 4
Prepare questions to ask during the interview about the training process and professional development opportunities. This shows your eagerness to grow within the company and your commitment to the role.
We think you need these skills to ace Helpdesk Mortgage Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Helpdesk Advisor. Familiarize yourself with mortgage products and customer service principles to tailor your application effectively.
Highlight Relevant Skills: In your CV and cover letter, emphasize any customer service experience or knowledge of financial services. Even if you lack direct experience, showcase transferable skills such as communication, problem-solving, and attention to detail.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for mortgages and customer service. Mention why you are interested in this specific role and how you can contribute to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates professionalism and attention to detail, which are crucial in the financial services industry.
How to prepare for a job interview at Connections The Recruitment Specialists Limited
✨Show Your Customer Service Skills
As a Mortgage Helpdesk Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, showcasing your proactive and supportive approach.
✨Understand Mortgage Products
Familiarize yourself with common mortgage products and services. Being able to discuss these confidently during the interview will demonstrate your commitment to the role and your ability to act as a subject matter expert.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer inquiries or challenges. Practice articulating your thought process and decision-making skills in these situations to show your problem-solving abilities.
✨Express Your Willingness to Learn
Since full training is provided, emphasize your eagerness to learn and grow within the financial services sector. Mention any relevant courses or qualifications you are interested in pursuing, such as CeMAP, to highlight your commitment to professional development.
